Problema con conexion a Internet

alejandro8008 · 5 Noviembre, 2019 10:33

Hola frica

te adjunto lo que me has solicitado.

Gracias

Saludos.

https://www.virustotal.com/gui/file/1da298cab4d537b0b7b5dabf09bff6a212b9e45731e0cc772f99026005fb9e48/detection

https://www.virustotal.com/gui/file/3434f2580cdc70ca2a68d74677428fcf5c70efff02e4900cdd284e2ca7bf9f01/detection

https://www.virustotal.com/gui/file/04d51a2567f3ebc2fc7639410830fdb696003c6452285b808f60645c341faf6d/detection

frica · 5 Noviembre, 2019 11:42

Gracias por los enlaces. Por cierto no es necesario que todas sus respuestas vengan dentro de texto formateados. Esto es correcto sólo para cuando usted tenga que pegar los informes de las herramientas que usted use.

Bien, pues lee mi anterior mensaje (el cual fue cambiado) y sigue las instrucciones .

alejandro8008 · 6 Noviembre, 2019 18:06

Hola frica, el informe solicitado. muchas gracias. saludos.

Fix result of Farbar Recovery Scan Tool (x64) Version: 06-11-2019
Ran by flavi (06-11-2019 18:55:14) Run:4
Running from C:\Users\flavi\Desktop
Loaded Profiles: flavi (Available Profiles: flavi)
Boot Mode: Normal
==============================================

fixlist content:
*****************
Start

CloseProcesses:

CreateRestorePoint:



HKLM-x32\...\Run: [] => [X]

Task: {DE0428B8-7E4A-4019-8A67-91E271C86CDF} - \AutoKMS -> No File <==== ATTENTION

HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = about:blank

HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = 

HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Page_URL = 

HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = 

HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Search_URL = 

SearchScopes: HKU\S-1-5-21-3081327831-817405356-3807002396-1001 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxps://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02&pc=UE00

SearchScopes: HKU\S-1-5-21-3081327831-817405356-3807002396-1001 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxps://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02&pc=UE00

FF Plugin: @java.com/DTPlugin,version=11.201.2 -> C:\Program Files\Java\jre1.8.0_201\bin\dtplugin\npDeployJava1.dll [2019-04-03] (Oracle America, Inc. -> Oracle Corporation)

FF Plugin: @java.com/JavaPlugin,version=11.201.2 -> C:\Program Files\Java\jre1.8.0_201\bin\plugin2\npjp2.dll [2019-04-03] (Oracle America, Inc. -> Oracle Corporation)

FF Plugin: @videolan.org/vlc,version=2.2.2 -> C:\Program Files\VideoLAN\VLC\npvlc.dll [2018-05-29] (VideoLAN -> VideoLAN)

FF Plugin: @videolan.org/vlc,version=2.2.4 -> C:\Program Files\VideoLAN\VLC\npvlc.dll [2018-05-29] (VideoLAN -> VideoLAN)

FF Plugin: @videolan.org/vlc,version=2.2.6 -> C:\Program Files\VideoLAN\VLC\npvlc.dll [2018-05-29] (VideoLAN -> VideoLAN)

FF Plugin: @videolan.org/vlc,version=3.0.0 -> C:\Program Files\VideoLAN\VLC\npvlc.dll [2018-05-29] (VideoLAN -> VideoLAN)

FF Plugin: @videolan.org/vlc,version=3.0.1 -> C:\Program Files\VideoLAN\VLC\npvlc.dll [2018-05-29] (VideoLAN -> VideoLAN)

FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.35.302\npGoogleUpdate3.dll [2019-10-08] (Google Inc -> Google LLC)

FF Plugin HKU\S-1-5-21-3081327831-817405356-3807002396-1001: @tools.google.com/Google Update;version=3 -> C:\Users\flavi\AppData\Local\Google\Update\1.3.34.11\npGoogleUpdate3.dll [No File]

FF Plugin HKU\S-1-5-21-3081327831-817405356-3807002396-1001: @tools.google.com/Google Update;version=9 -> C:\Users\flavi\AppData\Local\Google\Update\1.3.34.11\npGoogleUpdate3.dll [No File]

CHR Extension: (Chrome Media Router) - C:\Users\flavi\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2019-10-31]

CustomCLSID: HKU\S-1-5-21-3081327831-817405356-3807002396-1001_Classes\CLSID\{86508D42-E5D7-4D10-9C6F-D427AEEB85B5}\InprocServer32 -> C:\Users\flavi\AppData\Local\Google\Update\1.3.34.11\psuser_64.dll => No File

CustomCLSID: HKU\S-1-5-21-3081327831-817405356-3807002396-1001_Classes\CLSID\{E8CF3E55-F919-49D9-ABC0-948E6CB34B9F}\InprocServer32 -> C:\Users\flavi\AppData\Local\Google\Update\1.3.34.11\psuser_64.dll => No File

ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} =>  -> No File

ShortcutWithArgument: C:\Users\flavi\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Aplicaciones de Chrome\Google Play Música.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google LLC) ->  --profile-directory=Default --app-id=fahmaaghhglfmonjliepjlchgpgfmobi

ShortcutWithArgument: C:\Users\flavi\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Aplicaciones de Chrome\vGet Cast (DLNA Controller).lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google LLC) ->  --profile-directory=Default --app-id=ekdjofnchpbfmnfbedalmbdlhbabiapi

ShortcutWithArgument: C:\Users\flavi\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Aplicaciones de Chrome\Videostream for Google Chromecast™.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google LLC) ->  --profile-directory=Default --app-id=cnciopoikihiagdjbjpnocolokfelagl

2019-10-12 17:14 - 2019-10-12 17:14 - 000000000 ____D C:\lvpphiih



CMD: ipconfig /flushdns

CMD: ipconfig /renew

CMD: bitsadmin /reset /allusers

CMD: netsh winsock reset

CMD: netsh advfirewall reset

CMD: netsh advfirewall set allprofiles state ON

CMD: netsh int ipv4 reset

CMD: netsh int ipv6 reset

RemoveProxy:

EmptyTemp:

Hosts:

END

*****************

Processes closed successfully.
Restore point was successfully created.
"HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Boot\{DE0428B8-7E4A-4019-8A67-91E271C86CDF}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{DE0428B8-7E4A-4019-8A67-91E271C86CDF}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\AutoKMS" => not found
HKLM\Software\\Microsoft\Internet Explorer\Main\\Start Page => value restored successfully
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\Start Page => value restored successfully
HKLM\Software\\Microsoft\Internet Explorer\Main\\Default_Page_URL => value restored successfully
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\Default_Page_URL => value restored successfully
HKLM\Software\\Microsoft\Internet Explorer\Main\\Default_Search_URL => value restored successfully
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\Default_Search_URL => value restored successfully
"HKU\S-1-5-21-3081327831-817405356-3807002396-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope" => removed successfully
HKU\S-1-5-21-3081327831-817405356-3807002396-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} => removed successfully
"HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=11.201.2 -> C:\Program Files\Java\jre1.8.0_201\bin\dtplugin\npDeployJava1.dll [2019-04-03] (Oracle America, Inc." => not found
C:\Program Files\Java\jre1.8.0_201\bin\dtplugin\npDeployJava1.dll => moved successfully
"HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=11.201.2 -> C:\Program Files\Java\jre1.8.0_201\bin\plugin2\npjp2.dll [2019-04-03] (Oracle America, Inc." => not found
C:\Program Files\Java\jre1.8.0_201\bin\plugin2\npjp2.dll => moved successfully
"HKLM\Software\MozillaPlugins\@videolan.org/vlc,version=2.2.2 -> C:\Program Files\VideoLAN\VLC\npvlc.dll [2018-05-29] (VideoLAN" => not found
C:\Program Files\VideoLAN\VLC\npvlc.dll => moved successfully
"HKLM\Software\MozillaPlugins\@videolan.org/vlc,version=2.2.4 -> C:\Program Files\VideoLAN\VLC\npvlc.dll [2018-05-29] (VideoLAN" => not found
"C:\Program Files\VideoLAN\VLC\npvlc.dll" => not found
"HKLM\Software\MozillaPlugins\@videolan.org/vlc,version=2.2.6 -> C:\Program Files\VideoLAN\VLC\npvlc.dll [2018-05-29] (VideoLAN" => not found
"C:\Program Files\VideoLAN\VLC\npvlc.dll" => not found
"HKLM\Software\MozillaPlugins\@videolan.org/vlc,version=3.0.0 -> C:\Program Files\VideoLAN\VLC\npvlc.dll [2018-05-29] (VideoLAN" => not found
"C:\Program Files\VideoLAN\VLC\npvlc.dll" => not found
"HKLM\Software\MozillaPlugins\@videolan.org/vlc,version=3.0.1 -> C:\Program Files\VideoLAN\VLC\npvlc.dll [2018-05-29] (VideoLAN" => not found
"C:\Program Files\VideoLAN\VLC\npvlc.dll" => not found
"HKLM\Software\Wow6432Node\MozillaPlugins\@tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.35.302\npGoogleUpdate3.dll [2019-10-08] (Google Inc" => not found
"C:\Program Files (x86)\Google\Update\1.3.35.302\npGoogleUpdate3.dll" => not found
HKU\S-1-5-21-3081327831-817405356-3807002396-1001\Software\MozillaPlugins\@tools.google.com/Google Update;version=3 => removed successfully
"C:\Users\flavi\AppData\Local\Google\Update\1.3.34.11\npGoogleUpdate3.dll" => not found
HKU\S-1-5-21-3081327831-817405356-3807002396-1001\Software\MozillaPlugins\@tools.google.com/Google Update;version=9 => removed successfully
"C:\Users\flavi\AppData\Local\Google\Update\1.3.34.11\npGoogleUpdate3.dll" => not found
CHR Extension: (Chrome Media Router) - C:\Users\flavi\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2019-10-31] => Error: No automatic fix found for this entry.
HKU\S-1-5-21-3081327831-817405356-3807002396-1001_Classes\CLSID\{86508D42-E5D7-4D10-9C6F-D427AEEB85B5} => removed successfully
HKU\S-1-5-21-3081327831-817405356-3807002396-1001_Classes\CLSID\{E8CF3E55-F919-49D9-ABC0-948E6CB34B9F} => removed successfully
HKLM\Software\Classes\Directory\Background\ShellEx\ContextMenuHandlers\igfxcui => removed successfully
C:\Users\flavi\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Aplicaciones de Chrome\Google Play Música.lnk => Shortcut argument removed successfully
C:\Users\flavi\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Aplicaciones de Chrome\vGet Cast (DLNA Controller).lnk => Shortcut argument removed successfully
C:\Users\flavi\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Aplicaciones de Chrome\Videostream for Google Chromecast™.lnk => Shortcut argument removed successfully
C:\lvpphiih => moved successfully

========= ipconfig /flushdns =========


Configuraci¢n IP de Windows

Se vaci¢ correctamente la cach‚ de resoluci¢n de DNS.

========= End of CMD: =========


========= ipconfig /renew =========


Configuraci¢n IP de Windows

No se puede realizar ninguna operaci¢n en Ethernet 2 mientras los medios
est‚n desconectados.
No se puede realizar ninguna operaci¢n en Conexi¢n de red Bluetooth 3 mientras los medios
est‚n desconectados.

Adaptador de Ethernet Ethernet 2:

   Estado de los medios. . . . . . . . . . . : medios desconectados
   Sufijo DNS espec¡fico para la conexi¢n. . : 

Adaptador de LAN inal mbrica Wi-Fi 2:

   Sufijo DNS espec¡fico para la conexi¢n. . : 
   V¡nculo: direcci¢n IPv6 local. . . : fe80::d0df:65ad:f7a1:a596%27
   Direcci¢n IPv4. . . . . . . . . . . . . . : 192.168.0.170
   M scara de subred . . . . . . . . . . . . : 255.255.255.0
   Puerta de enlace predeterminada . . . . . : 192.168.0.1

Adaptador de Ethernet Conexi¢n de red Bluetooth 3:

   Estado de los medios. . . . . . . . . . . : medios desconectados
   Sufijo DNS espec¡fico para la conexi¢n. . : 

========= End of CMD: =========


========= bitsadmin /reset /allusers =========


BITSADMIN version 3.0
BITS administration utility.
(C) Copyright Microsoft Corp.

Unable to cancel {AC19C78C-B96E-43CF-97C4-EDB462CFFC7D}.
Unable to cancel {F0BF60C3-5452-4579-8F6B-B34D5CD607A1}.
Unable to cancel {3C7FAA5D-D1DC-4791-BDF2-FFC789BD504E}.
Unable to cancel {BA799097-6B34-49E2-8E8C-D71B2FE2BAB3}.
Unable to cancel {BD435F4B-5F5C-4426-AE1C-0AB669D2AA49}.
Unable to cancel {DD33CC81-D3A4-42EA-BFAD-B757D01CF9FE}.
Unable to cancel {EC86101D-6250-40F1-A2C3-6BCD5551FF9C}.
Unable to cancel {0BA4DE45-BB22-4167-9B37-ACF4A557A1AF}.
0 out of 8 jobs canceled.

========= End of CMD: =========


========= netsh winsock reset =========


El cat logo Winsock se restableci¢ correctamente.
Debe reiniciar el equipo para completar el restablecimiento.


========= End of CMD: =========


========= netsh advfirewall reset =========

Aceptar


========= End of CMD: =========


========= netsh advfirewall set allprofiles state ON =========

Aceptar


========= End of CMD: =========


========= netsh int ipv4 reset =========

Reenv¡o de compartimiento se restableci¢ correctamente.
Compartimiento se restableci¢ correctamente.
Protocolo de control se restableci¢ correctamente.
Solicitud de secuencia eco se restableci¢ correctamente.
Global se restableci¢ correctamente.
Interfaz se restableci¢ correctamente.
Direcci¢n de difusi¢n por proximidad (a se restableci¢ correctamente.
Direcciones de multidifusi¢n se restableci¢ correctamente.
Direcci¢n de unidifusi¢n se restableci¢ correctamente.
Vecino se restableci¢ correctamente.
Ruta de acceso se restableci¢ correctamente.
Posible se restableci¢ correctamente.
Directiva de prefijo se restableci¢ correctamente.
Vecino de proxy se restableci¢ correctamente.
Ruta se restableci¢ correctamente.
Prefijo de sitio se restableci¢ correctamente.
Subinterfaz se restableci¢ correctamente.
Patr¢n de reactivaci¢n se restableci¢ correctamente.
Resolver vecino se restableci¢ correctamente.
 se restableci¢ correctamente.
 se restableci¢ correctamente.
 se restableci¢ correctamente.
 se restableci¢ correctamente.
Error al restablecer .
Acceso denegado.

 se restableci¢ correctamente.
 se restableci¢ correctamente.
 se restableci¢ correctamente.
 se restableci¢ correctamente.
 se restableci¢ correctamente.
 se restableci¢ correctamente.
 se restableci¢ correctamente.
Reinicie el equipo para completar esta acci¢n.


========= End of CMD: =========


========= netsh int ipv6 reset =========

Reenv¡o de compartimiento se restableci¢ correctamente.
Compartimiento se restableci¢ correctamente.
Protocolo de control se restableci¢ correctamente.
Solicitud de secuencia eco se restableci¢ correctamente.
Global se restableci¢ correctamente.
Interfaz se restableci¢ correctamente.
Direcci¢n de difusi¢n por proximidad (a se restableci¢ correctamente.
Direcciones de multidifusi¢n se restableci¢ correctamente.
Direcci¢n de unidifusi¢n se restableci¢ correctamente.
Vecino se restableci¢ correctamente.
Ruta de acceso se restableci¢ correctamente.
Posible se restableci¢ correctamente.
Directiva de prefijo se restableci¢ correctamente.
Vecino de proxy se restableci¢ correctamente.
Ruta se restableci¢ correctamente.
Prefijo de sitio se restableci¢ correctamente.
Subinterfaz se restableci¢ correctamente.
Patr¢n de reactivaci¢n se restableci¢ correctamente.
Resolver vecino se restableci¢ correctamente.
 se restableci¢ correctamente.
 se restableci¢ correctamente.
 se restableci¢ correctamente.
 se restableci¢ correctamente.
Error al restablecer .
Acceso denegado.

 se restableci¢ correctamente.
 se restableci¢ correctamente.
 se restableci¢ correctamente.
 se restableci¢ correctamente.
 se restableci¢ correctamente.
 se restableci¢ correctamente.
 se restableci¢ correctamente.
Reinicie el equipo para completar esta acci¢n.


========= End of CMD: =========


========= RemoveProxy: =========

"HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
"HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully
"HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
"HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully
"HKU\S-1-5-19-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-11032019191436050\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
"HKU\S-1-5-19-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-11032019191436050\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully
"HKU\S-1-5-19-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-11032019191438483\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
"HKU\S-1-5-19-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-11032019191438483\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully
"HKU\S-1-5-21-3081327831-817405356-3807002396-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
"HKU\S-1-5-21-3081327831-817405356-3807002396-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully
"HKU\S-1-5-21-3081327831-817405356-3807002396-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-11032019191436188\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
"HKU\S-1-5-21-3081327831-817405356-3807002396-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-11032019191436188\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully
"HKU\S-1-5-21-3081327831-817405356-3807002396-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-11032019191438673\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
"HKU\S-1-5-21-3081327831-817405356-3807002396-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-11032019191438673\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully
"HKU\S-1-5-21-3081327831-817405356-3807002396-1007-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-11032019191438273\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
"HKU\S-1-5-21-3081327831-817405356-3807002396-1007-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-11032019191438273\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully


========= End of RemoveProxy: =========

C:\Windows\System32\Drivers\etc\hosts => moved successfully
Hosts restored successfully.

=========== EmptyTemp: ==========

BITS transfer queue => 11034624 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 114519690 B
Java, Flash, Steam htmlcache => 291 B
Windows/system/drivers => 21005684 B
Edge => 40461 B
Chrome => 386459739 B
Firefox => 0 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 0 B
LocalService => 45426 B
NetworkService => 45426 B
flavi => 23475148 B
defaultuser1 => 23475148 B

RecycleBin => 3689414749 B
EmptyTemp: => 4 GB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 18:56:07 ====

frica · 6 Noviembre, 2019 19:33

Pues en este momento podemos decir que su equipo está libre de maleware a día de hoy.

Limpieza de basura

Para limpiar la basura de su equipo, realiza los pasos de este mensaje del foro :

Informe de Aida64

Necesito un informe de Aida64 para ver todas las características de tu equipo. Posteriormente haremos acciones para ver si podemos solucionar su problema de conexión en 2,4 GHz:

Instale el Aida 64 desde Downloads | AIDA64. Desde AIDA64,

clic derecho sobre el ítem Computer (Equipo)
seleccione la opción “Quick Report" (Informe rápido)
Seleccione “Plain Text" (Texto sin formato)

Nos pegas el reporte en su próxima respuesta (OJO, la parte [ Debug - PCI ] del informe no hace falta que la ponga)

→ Como pegar reportes en el foro

alejandro8008 · 6 Noviembre, 2019 21:28

Hola frica,
Espero que este bien, descargue el extreme, aunque la pagina avisaba que al ser trial no tendria todas funciones.

--------[ AIDA64 Extreme ]----------------------------------------------------------------------------------------------

    Versión                                           AIDA64 v6.10.5200/es
    Módulo de rendimiento                             4.5.811-x64
    Página principal                                  http://www.aida64.com/
    Tipo de informe                                   Informe rápido [ TRIAL VERSION ]
    Equipo                                            DESKTOP-1G85JOE
    Generador                                         flavi
    Sistema operativo                                 Microsoft Windows 10 Home 10.0.18362.418 (Win10 RS6 [1903] May 2019 Update)
    Fecha                                             2019-11-06
    Hora                                              22:15


--------[ Resumen ]-----------------------------------------------------------------------------------------------------

    Equipo:
      Tipo de equipo                                    Equipo basado en x64 ACPI  (Mobile)
      Sistema operativo                                 Microsoft Windows 10 Home
      Service Pack del SO                               [ TRIAL VERSION ]
      Internet Explorer                                 11.418.18362.0
      Edge                                              44.18362.387.0
      DirectX                                           DirectX 12.0
      Nombre del equipo                                 DESKTOP-1G85JOE
      Nombre de usuario                                 flavi
      Dirección de correo electrónico SMTP              
      Dominio de inicio de sesión                       [ TRIAL VERSION ]
      Fecha / Hora                                      2019-11-06 / 22:15

    Placa base:
      Tipo de CPU                                       QuadCore Intel Core i7-8550U, 1800 MHz (18 x 100)
      Nombre de la placa base                           Acer Aspire A515-51
      Chipset de la placa base                          Intel Sunrise Point-LP, Intel Kaby Lake-R
      Memoria del sistema                               [ TRIAL VERSION ]
      DIMM3: Kingston ACR26D4S9S8MH-8                   [ TRIAL VERSION ]
      Tipo de BIOS                                      Insyde (08/08/2018)

    Pantalla:
      Adaptador de vídeo                                Intel(R) UHD Graphics 620  (1 GB)
      Adaptador de vídeo                                Intel(R) UHD Graphics 620  (1 GB)
      Adaptador de vídeo                                Intel(R) UHD Graphics 620  (1 GB)
      Aceleradora 3D                                    Intel UHD Graphics 620
      Monitor                                           CMN N156BGA-EB2  [15.6" LCD]

    Multimedia:
      Adaptador de audio                                Intel Sunrise Point-LP PCH - High Definition Audio Controller [C1]

    Almacenamiento:
      Controladora IDE                                  Controladora SATA AHCI estándar
      Controladora IDE                                  Realtek PCIE CardReader
      Controladora de almacenamiento                    Controladora de espacios de almacenamiento de Microsoft
      Unidad de disco                                   Intenso SSD SATAIII  (894 GB)
      Estado SMART de los discos duros                  Aceptar

    Particiones:
      C: (NTFS)                                         [ TRIAL VERSION ]
      Tamaño total                                      [ TRIAL VERSION ]

    Entrada:
      Teclado                                           Dispositivo de teclado HID
      Teclado                                           Teclado PS/2 estándar
      Mouse                                             Mouse compatible con HID
      Mouse                                             Mouse compatible con HID

    Red:
      Dirección IP primaria                             [ TRIAL VERSION ]
      Dirección MAC primaria                            F8-D1-11-0C-54-76
      Adaptador de red                                  Bluetooth Device (Personal Area Network) #3
      Adaptador de red                                  Microsoft Wi-Fi Direct Virtual Adapter #4
      Adaptador de red                                  Microsoft Wi-Fi Direct Virtual Adapter
      Adaptador de red                                  Qualcomm Atheros QCA9377 Wireless Network Adapter
      Adaptador de red                                  Realtek PCIe GbE Family Controller
      Adaptador de red                                  TP-LINK Wireless USB Adapter  (192. [ TRIAL VERSION ])

    Periféricos:
      Impresora                                         Adobe PDF
      Impresora                                         Enviar a OneNote 2010
      Impresora                                         EPSON WF-7610 Series (Copiar 1)
      Impresora                                         EPSON WF-7610 Series (FAX)
      Impresora                                         EPSON WF-7610 Series
      Impresora                                         EPSON36D65B (WF-7610 Series)
      Impresora                                         Fax
      Impresora                                         Foxit PhantomPDF Printer
      Impresora                                         HPC52CFA (HP OfficeJet 3830 series)
      Impresora                                         Microsoft Print to PDF
      Impresora                                         Microsoft XPS Document Writer
      Impresora                                         OneNote
      Impresora                                         Print to Evernote
      Controladora USB3                                 Intel Sunrise Point-LP PCH - USB 3.0 xHCI Controller  [C1]
      Dispositivo USB                                   Bluetooth USB Module
      Dispositivo USB                                   Dispositivo compuesto USB
      Dispositivo USB                                   Dispositivo compuesto USB
      Dispositivo USB                                   Dispositivo de entrada USB
      Dispositivo USB                                   Dispositivo de entrada USB
      Dispositivo USB                                   HD WebCam
      Dispositivo USB                                   TP-LINK Wireless USB Adapter
      Batería                                           Adaptador de CA de Microsoft
      Batería                                           Batería con método de control compatible con ACPI de Microsoft

    DMI:
      Vendedor del BIOS DMI                             Insyde Corp.
      Versión del BIOS DMI                              V1.21
      Fabricante del sistema DMI                        Acer
      Producto del sistema DMI                          Aspire A515-51
      Versión del sistema DMI                           V1.21
      Número de serie del sistema DMI                   [ TRIAL VERSION ]
      UUID del sistema DMI                              [ TRIAL VERSION ]
      Fabricante de la placa base DMI                   KBL
      Producto de la placa base DMI                     Charmander_KL
      Versión de la placa base DMI                      V1.21
      Número de serie de la placa base DMI              [ TRIAL VERSION ]
      Fabricante del chasis DMI                         Acer
      Versión del chasis DMI                            V1.21
      Número de serie del chasis DMI                    [ TRIAL VERSION ]
      Identificador del chasis DMI                      [ TRIAL VERSION ]
      Tipo de chasis DMI                                Notebook


--------[ Debug - PCI ]-------------------------------------------------------------------------------------------------

    B00 D00 F00:  Intel Kaby Lake-R - Host Bridge/DRAM Controller
                  
      Offset 000:  86 80 14 59  06 00 90 20  08 00 00 06  00 00 00 00 
      Offset 010:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 020:  00 00 00 00  00 00 00 00  00 00 00 00  25 10 93 11 
      Offset 030:  00 00 00 00  E0 00 00 00  00 00 00 00  00 00 00 00 
      Offset 040:  01 90 D1 FE  00 00 00 00  01 00 D1 FE  00 00 00 00 
      Offset 050:  C1 02 00 00  31 00 00 00  47 00 F0 8F  01 00 00 8B 
      Offset 060:  01 00 00 E0  00 00 00 00  01 80 D1 FE  00 00 00 00 
      Offset 070:  00 00 00 FF  02 00 00 00  00 0C 00 FF  7F 00 00 00 
      Offset 080:  31 11 11 11  11 33 33 00  1A 00 00 00  00 00 00 00 
      Offset 090:  01 00 00 FF  02 00 00 00  01 00 F0 6E  03 00 00 00 
      Offset 0A0:  01 00 00 00  03 00 00 00  01 00 00 6F  03 00 00 00 
      Offset 0B0:  01 00 00 8C  01 00 80 8B  01 00 00 8B  01 00 00 90 
      Offset 0C0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0D0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 FF 
      Offset 0E0:  09 00 10 01  81 60 61 7A  DC 80 15 16  00 C0 04 00 
      Offset 0F0:  00 00 00 00  C8 0F 0A 00  00 00 00 00  00 00 00 00 

    B00 D02 F00:  Intel Kaby Lake-R GT2 - Integrated Graphics Controller
                  
      Offset 000:  86 80 17 59  07 04 10 00  07 00 00 03  10 00 00 00 
      Offset 010:  04 00 00 B0  00 00 00 00  0C 00 00 A0  00 00 00 00 
      Offset 020:  01 40 00 00  00 00 00 00  00 00 00 00  25 10 93 11 
      Offset 030:  00 00 00 00  40 00 00 00  00 00 00 00  00 01 00 00 
      Offset 040:  09 70 0C 01  81 60 61 7A  DC 80 15 16  00 00 00 00 
      Offset 050:  C1 02 00 00  31 00 00 00  00 00 00 00  01 00 00 8C 
      Offset 060:  00 00 01 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 070:  10 AC 92 00  00 80 00 10  00 00 00 00  00 00 00 00 
      Offset 080:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 090:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0A0:  00 00 00 00  00 00 00 00  00 00 00 00  05 D0 01 00 
      Offset 0B0:  D8 02 E0 FE  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0C0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0D0:  01 00 22 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0E0:  00 00 00 00  00 00 00 00  00 80 00 00  00 00 00 00 
      Offset 0F0:  00 00 00 00  00 00 00 00  00 00 00 00  18 B0 F6 8A 

    B00 D14 F00:  Intel Sunrise Point-LP PCH - USB 3.0 xHCI Controller  [C1]
                  
      Offset 000:  86 80 2F 9D  06 04 90 02  21 30 03 0C  00 00 80 00 
      Offset 010:  04 00 31 B1  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 020:  00 00 00 00  00 00 00 00  00 00 00 00  25 10 93 11 
      Offset 030:  00 00 00 00  70 00 00 00  00 00 00 00  00 01 00 00 
      Offset 040:  FD 01 34 80  88 C6 0F 80  00 00 00 00  00 00 00 00 
      Offset 050:  5B 6E CE 0F  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 060:  30 60 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 070:  01 80 C2 C1  08 00 00 00  00 00 00 00  00 00 00 00 
      Offset 080:  05 00 87 00  F8 02 E0 FE  00 00 00 00  00 00 00 00 
      Offset 090:  09 00 14 F0  10 00 40 01  00 00 00 00  C1 0A 08 00 
      Offset 0A0:  00 08 00 00  00 18 00 00  8F 40 02 00  00 01 04 00 
      Offset 0B0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0C0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0D0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0E0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0F0:  00 00 00 00  00 00 00 00  B3 0F 41 08  00 00 00 00 

    B00 D15 F00:  Intel Sunrise Point-LP PCH - LPSS: I2C Controller 0 [C1]
                  
      Offset 000:  86 80 60 9D  00 04 10 00  21 00 80 11  10 00 80 00 
      Offset 010:  04 E0 40 FE  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 020:  00 00 00 00  00 00 00 00  00 00 00 00  25 10 93 11 
      Offset 030:  00 00 00 00  80 00 00 00  00 00 00 00  10 01 00 00 
      Offset 040:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 050:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 060:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 070:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 080:  01 90 03 00  0B 00 00 00  00 00 00 00  00 00 00 00 
      Offset 090:  09 00 14 F0  10 00 40 01  01 21 00 00  C1 24 00 00 
      Offset 0A0:  00 08 0F 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0B0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0C0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0D0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0E0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0F0:  00 00 00 00  00 00 00 00  B3 0F 41 08  00 00 00 00 

    B00 D15 F01:  Intel Sunrise Point-LP PCH - LPSS: I2C Controller 1 [C1]
                  
      Offset 000:  86 80 61 9D  06 00 10 00  21 00 80 11  10 00 80 00 
      Offset 010:  04 D0 40 FE  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 020:  00 00 00 00  00 00 00 00  00 00 00 00  25 10 93 11 
      Offset 030:  00 00 00 00  80 00 00 00  00 00 00 00  11 02 00 00 
      Offset 040:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 050:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 060:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 070:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 080:  01 90 03 00  08 00 00 00  00 00 00 00  00 00 00 00 
      Offset 090:  09 00 14 F0  10 00 40 01  01 21 00 00  C1 24 00 00 
      Offset 0A0:  00 08 0F 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0B0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0C0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0D0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0E0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0F0:  00 00 00 00  00 00 00 00  B3 0F 41 08  00 00 00 00 

    B00 D16 F00:  Intel Sunrise Point-LP PCH - CSME: Host Embedded Controller Interface 1 (HECI1) [C1]
                  
      Offset 000:  86 80 3A 9D  06 04 10 00  21 00 80 07  00 00 80 00 
      Offset 010:  04 F0 40 FE  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 020:  00 00 00 00  00 00 00 00  00 00 00 00  25 10 93 11 
      Offset 030:  00 00 00 00  50 00 00 00  00 00 00 00  00 01 00 00 
      Offset 040:  45 02 00 A0  10 00 01 80  06 05 F2 00  00 00 00 00 
      Offset 050:  01 8C 03 40  08 00 00 00  00 00 00 00  00 00 00 00 
      Offset 060:  20 00 00 00  00 40 08 00  00 00 00 00  00 00 00 40 
      Offset 070:  00 00 00 00  00 00 00 E0  00 00 00 00  00 00 00 00 
      Offset 080:  00 00 00 00  00 00 00 00  00 00 00 00  05 00 81 00 
      Offset 090:  78 03 E0 FE  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0A0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0B0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 40 
      Offset 0C0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0D0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0E0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0F0:  00 00 00 00  00 00 00 00  B3 0F 41 08  00 00 00 00 

    B00 D17 F00:  Intel Sunrise Point-LP PCH - SATA AHCI Controller [C1]
                  
      Offset 000:  86 80 03 9D  07 04 B0 02  21 01 06 01  00 00 00 00 
      Offset 010:  00 80 32 B1  00 F0 32 B1  81 40 00 00  89 40 00 00 
      Offset 020:  61 40 00 00  00 D0 32 B1  00 00 00 00  25 10 93 11 
      Offset 030:  00 00 00 00  80 00 00 00  00 00 00 00  00 01 00 00 
      Offset 040:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 050:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 060:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 070:  01 A8 03 40  08 00 00 00  00 00 00 00  00 00 00 00 
      Offset 080:  05 70 01 00  38 01 E0 FE  00 00 00 00  00 00 00 00 
      Offset 090:  00 06 01 81  83 01 00 00  24 02 DC 20  30 00 00 80 
      Offset 0A0:  A4 00 00 00  00 00 00 00  12 00 10 00  48 00 00 00 
      Offset 0B0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0C0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0D0:  11 00 00 00  00 00 00 00  01 00 00 00  00 00 00 00 
      Offset 0E0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0F0:  00 00 00 00  00 00 00 00  B3 0F 41 08  00 00 00 00 

    B00 D1C F00:  Intel Sunrise Point-LP PCH - PCI Express Root Port 5 [A1/C1]
                  
      Offset 000:  86 80 14 9D  07 04 10 00  F1 00 04 06  10 00 81 00 
      Offset 010:  00 00 00 00  00 00 00 00  00 01 01 00  30 30 00 20 
      Offset 020:  20 B1 20 B1  F1 FF 01 00  00 00 00 00  00 00 00 00 
      Offset 030:  00 00 00 00  40 00 00 00  00 00 00 00  0B 01 00 00 
      Offset 040:  10 80 42 01  01 80 00 00  00 00 10 00  13 48 72 05 
      Offset 050:  42 00 11 70  00 B2 24 00  00 00 40 01  00 00 00 00 
      Offset 060:  00 00 00 00  37 08 00 00  00 04 00 00  0E 00 00 00 
      Offset 070:  03 00 01 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 080:  05 90 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 090:  0D A0 00 00  25 10 93 11  00 00 00 00  00 00 00 00 
      Offset 0A0:  01 00 03 C8  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0B0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0C0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0D0:  01 10 00 07  42 18 00 00  08 00 9E 89  00 00 00 00 
      Offset 0E0:  00 B7 F3 00  03 90 00 00  16 80 12 00  00 00 00 00 
      Offset 0F0:  50 01 00 00  00 03 00 40  B3 0F 41 08  04 00 00 01 

    B00 D1C F05:  Intel Sunrise Point-LP PCH - PCI Express Root Port 6 [A1/C1]
                  
      Offset 000:  86 80 15 9D  06 04 10 00  F1 00 04 06  10 00 81 00 
      Offset 010:  00 00 00 00  00 00 00 00  00 02 02 00  F0 00 00 20 
      Offset 020:  00 B1 10 B1  F1 FF 01 00  00 00 00 00  00 00 00 00 
      Offset 030:  00 00 00 00  40 00 00 00  00 00 00 00  0A 02 00 00 
      Offset 040:  10 80 42 01  01 80 00 00  20 00 11 00  13 48 72 06 
      Offset 050:  42 00 11 70  00 B2 2C 00  00 00 40 01  00 00 00 00 
      Offset 060:  00 00 00 00  37 08 00 00  00 04 00 00  0E 00 00 00 
      Offset 070:  03 00 01 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 080:  05 90 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 090:  0D A0 00 00  25 10 93 11  00 00 00 00  00 00 00 00 
      Offset 0A0:  01 00 03 C8  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0B0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0C0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0D0:  11 10 00 07  42 18 00 00  08 00 9E 89  00 00 00 00 
      Offset 0E0:  00 03 E3 00  60 8C 00 00  16 00 10 00  00 00 00 00 
      Offset 0F0:  50 01 00 00  00 00 00 4C  B3 0F 41 08  04 00 00 02 

    B00 D1F F00:  Intel Sunrise Point-LP PCH - LPC/eSPI Controller [C1]
                  
      Offset 000:  86 80 4E 9D  07 00 00 02  21 00 01 06  00 00 80 00 
      Offset 010:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 020:  00 00 00 00  00 00 00 00  00 00 00 00  25 10 93 11 
      Offset 030:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 040:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 050:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 060:  00 00 00 00  D0 00 00 00  00 00 00 00  00 00 00 00 
      Offset 070:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 080:  10 00 03 3F  41 16 0C 00  61 FD 00 00  69 00 04 00 
      Offset 090:  81 06 0C 00  00 0F 00 00  01 00 00 FF  00 00 00 00 
      Offset 0A0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0B0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0C0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0D0:  33 22 11 00  67 45 00 00  CE FF 00 00  A2 00 00 00 
      Offset 0E0:  C0 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0F0:  00 00 00 00  00 00 00 00  B3 0F 41 08  00 00 00 00 

    B00 D1F F02:  Intel Sunrise Point-LP PCH - Power Management Controller (PMC) [C1]
                  
      Offset 000:  86 80 21 9D  06 00 00 00  21 00 80 05  00 00 80 00 
      Offset 010:  00 40 32 B1  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 020:  00 00 00 00  00 00 00 00  00 00 00 00  25 10 93 11 
      Offset 030:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 040:  01 18 00 00  80 01 00 00  00 00 00 FE  00 00 00 00 
      Offset 050:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 060:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 070:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 080:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 090:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0A0:  F0 36 80 D8  39 78 07 00  00 46 00 00  00 00 00 81 
      Offset 0B0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0C0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0D0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0E0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0F0:  00 00 00 00  00 00 00 00  B3 0F 41 08  00 00 00 00 

    B00 D1F F03:  Intel Sunrise Point-LP PCH - High Definition Audio Controller [C1]
                  
      Offset 000:  86 80 71 9D  00 04 10 00  21 80 03 04  10 20 00 00 
      Offset 010:  04 00 32 B1  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 020:  04 00 30 B1  00 00 00 00  00 00 00 00  25 10 93 11 
      Offset 030:  00 00 00 00  50 00 00 00  00 00 00 00  00 01 00 00 
      Offset 040:  00 00 00 00  10 00 00 00  FF 0D 3B 80  00 00 00 00 
      Offset 050:  01 60 43 C0  0B 01 00 00  00 00 00 00  00 00 00 00 
      Offset 060:  05 00 80 00  78 01 E0 FE  00 00 00 00  00 00 00 00 
      Offset 070:  10 00 91 00  00 00 00 10  00 28 10 00  00 00 00 00 
      Offset 080:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 090:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0A0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0B0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0C0:  08 06 02 00  00 70 80 04  00 0C A5 82  10 00 03 00 
      Offset 0D0:  00 0C B5 02  10 00 03 00  00 00 00 00  00 00 00 00 
      Offset 0E0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0F0:  00 00 00 00  00 00 00 00  B3 0F 41 08  00 00 00 00 

    B00 D1F F04:  Intel Sunrise Point-LP PCH - SMBus Controller [C1]
                  
      Offset 000:  86 80 23 9D  03 00 80 02  21 00 05 0C  00 00 00 00 
      Offset 010:  04 E0 32 B1  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 020:  41 40 00 00  00 00 00 00  00 00 00 00  25 10 93 11 
      Offset 030:  00 00 00 00  00 00 00 00  00 00 00 00  0B 01 00 00 
      Offset 040:  11 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 050:  01 04 00 00  00 01 00 00  00 00 00 00  00 00 00 00 
      Offset 060:  04 05 05 00  00 00 0A 0A  00 00 00 00  00 00 00 00 
      Offset 070:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 080:  24 00 04 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 090:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0A0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0B0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0C0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0D0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0E0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0F0:  00 00 00 00  00 00 00 00  B3 0F 41 08  00 00 00 00 

    B01 D00 F00:  Realtek RTS5287 PCI-E Card Reader
                  
      Offset 000:  EC 10 87 52  06 04 10 00  01 00 00 FF  10 00 80 00 
      Offset 010:  00 50 20 B1  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 020:  00 00 00 00  00 00 00 00  00 00 00 00  25 10 93 11 
      Offset 030:  00 00 00 00  40 00 00 00  00 00 00 00  00 02 00 00 
      Offset 040:  01 50 C3 F7  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 050:  05 70 81 00  18 03 E0 FE  00 00 00 00  00 00 00 00 
      Offset 060:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 070:  10 B0 02 00  C0 8C 90 05  10 20 19 00  11 7C 47 00 
      Offset 080:  42 01 11 10  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 090:  00 00 00 00  1F 08 0C 00  00 04 00 00  02 00 00 00 
      Offset 0A0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0B0:  11 D0 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0C0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0D0:  03 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0E0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0F0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 

    B01 D00 F01:  Realtek RTL8168/8111 PCI-E Gigabit Ethernet Adapter
                  
      Offset 000:  EC 10 68 81  07 04 10 00  12 00 00 02  10 00 80 00 
      Offset 010:  01 30 00 00  00 00 00 00  04 40 20 B1  00 00 00 00 
      Offset 020:  04 00 20 B1  00 00 00 00  00 00 00 00  25 10 93 11 
      Offset 030:  00 00 00 00  40 00 00 00  00 00 00 00  00 01 00 00 
      Offset 040:  01 50 C3 FF  08 00 00 00  00 00 00 00  00 00 00 00 
      Offset 050:  05 70 80 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 060:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 070:  10 B0 02 02  C0 8C 90 05  10 20 19 00  11 7C 47 00 
      Offset 080:  40 00 11 10  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 090:  00 00 00 00  1F 08 0C 00  10 00 00 00  02 00 00 00 
      Offset 0A0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0B0:  11 D0 03 80  04 00 00 00  04 08 00 00  00 00 00 00 
      Offset 0C0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0D0:  03 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0E0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0F0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 

    B02 D00 F00:  Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter
                  
      Offset 000:  8C 16 42 00  46 05 10 00  31 00 80 02  10 00 00 00 
      Offset 010:  04 00 00 B1  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 020:  00 00 00 00  00 00 00 00  00 00 00 00  AD 11 A6 08 
      Offset 030:  00 00 00 00  40 00 00 00  00 00 00 00  00 01 00 00 
      Offset 040:  01 50 C3 C9  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 050:  05 70 37 01  B8 01 E0 FE  00 00 00 00  00 FF FF FF 
      Offset 060:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 070:  10 00 02 00  C1 8D 90 05  30 20 10 00  11 6C 47 00 
      Offset 080:  42 01 11 10  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 090:  00 00 00 00  10 08 04 00  00 04 00 00  02 00 00 00 
      Offset 0A0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0B0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0C0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0D0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0E0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 
      Offset 0F0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00 

    PCI-8086-5914:  Intel SNB/IVB/HSW/CRW/BDW/SKL/KBL/CFL/WHL/CNL/CML/ICL/TGL MCHBAR
                  
      Offset 4000:  11 27 09 26  24 78 02 00  86 9D 16 26  06 04 06 07
      Offset 4010:  09 09 0A 0B  1E 18 06 06  06 04 07 07  34 40 00 0C
      Offset 4020:  35 45 45 45  45 44 15 0E  00 00 00 00  04 00 00 00

    PCI-8086-5914:  Intel SNB/IVB/HSW/CRW/BDW/SKL/KBL/CFL/WHL/CNL/CML/ICL/TGL MCHBAR
                  
      Offset 4200:  00 00 3F 00  00 00 00 00  00 00 00 00  00 00 00 00
      Offset 4210:  05 0D 20 01  46 55 F8 17  C3 C3 C3 C3  C3 C3 C3 C3
      Offset 4220:  00 00 00 00  03 03 03 03  00 01 01 01  00 00 00 00
      Offset 4230:  10 02 21 20  10 02 21 64  40 98 00 A2  94 24 A4 01
      Offset 4240:  00 53 00 62  00 40 00 00  80 00 02 00  E8 02 00 00
      Offset 4250:  00 00 00 00  01 00 00 00  00 00 00 00  00 00 00 00
      Offset 4260:  0B 00 00 00  07 00 00 00  8F 00 00 00  C8 00 00 00
      Offset 4270:  96 00 00 00  FF FF FF FF  01 00 00 80  00 00 00 00
      Offset 4280:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00
      Offset 4290:  00 70 00 00  00 00 00 00  00 00 00 00  FF FF FF FF
      Offset 42A0:  FF FF FF FF  00 00 00 00  10 32 54 76  00 00 00 00

    PCI-8086-5914:  Intel SNB/IVB/HSW/CRW/BDW/SKL/KBL/CFL/WHL/CNL/CML/ICL/TGL MCHBAR
                  
      Offset 4400:  11 27 09 26  24 78 02 00  86 9D 16 26  06 04 06 07
      Offset 4410:  09 09 0A 0B  1E 1A 06 06  06 04 07 07  34 44 00 0C
      Offset 4420:  36 45 45 45  46 44 15 0E  00 00 00 00  04 00 00 00

    PCI-8086-5914:  Intel SNB/IVB/HSW/CRW/BDW/SKL/KBL/CFL/WHL/CNL/CML/ICL/TGL MCHBAR
                  
      Offset 4600:  00 00 3F 00  00 00 00 00  00 00 00 00  00 00 00 00
      Offset 4610:  00 0D 20 01  46 50 F8 17  C3 C3 C3 C3  C3 C3 C3 C3
      Offset 4620:  00 00 00 00  03 03 03 03  00 01 01 01  00 00 00 00
      Offset 4630:  10 02 21 20  10 02 21 64  40 98 00 A2  94 24 A4 01
      Offset 4640:  00 53 00 62  00 40 00 00  80 00 02 00  E8 02 00 00
      Offset 4650:  00 00 00 00  01 00 00 00  00 00 00 00  00 00 00 00
      Offset 4660:  0B 00 00 00  07 00 00 00  8F 00 00 00  C8 00 00 00
      Offset 4670:  96 00 00 00  FF FF FF FF  02 00 00 80  00 00 00 00
      Offset 4680:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00
      Offset 4690:  00 70 00 00  00 00 00 00  00 00 00 00  FF FF FF FF
      Offset 46A0:  FF FF FF FF  00 00 00 00  10 32 54 76  00 00 00 00

    PCI-8086-5914:  Intel SNB/IVB/HSW/CRW/BDW/SKL/KBL/CFL/WHL/CNL/CML/ICL/TGL MCHBAR
                  
      Offset 4800:  00 00 00 00  00 00 03 00  00 00 00 08  00 00 00 08
      Offset 4810:  00 00 00 08  00 00 00 08  00 00 00 08  00 00 00 08

    PCI-8086-5914:  Intel SNB/IVB/HSW/CRW/BDW/SKL/KBL/CFL/WHL/CNL/CML/ICL/TGL MCHBAR
                  
      Offset 4A80:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00
      Offset 4A90:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00

    PCI-8086-5914:  Intel SNB/IVB/HSW/CRW/BDW/SKL/KBL/CFL/WHL/CNL/CML/ICL/TGL MCHBAR
                  
      Offset 5000:  10 40 00 00  10 01 00 00  10 01 00 00  04 01 00 00
      Offset 5010:  08 00 00 00  00 00 00 00  13 00 00 00  00 00 00 00

    PCI-8086-5914:  Intel SNB/IVB/HSW/CRW/BDW/SKL/KBL/CFL/WHL/CNL/CML/ICL/TGL MCHBAR
                  
      Offset 5880:  64 01 00 00  05 00 00 00  00 00 00 00  00 00 00 00
      Offset 5890:  FF FF 00 00  FF FF 00 00  FF FF 00 00  FF FF 00 00
      Offset 58A0:  00 00 00 00  07 00 00 00  00 00 00 00  00 00 00 00
      Offset 58B0:  00 00 00 00  00 00 00 00  00 00 00 00  7F 00 00 00
      Offset 58C0:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00
      Offset 58D0:  FF FF 00 00  FF FF 00 00  FF FF 00 00  FF FF 00 00
      Offset 58E0:  00 00 00 00  DE 00 54 00  CF DF 8E 01  00 00 00 00
      Offset 58F0:  00 00 00 00  00 00 00 00  00 80 5B 00  00 00 00 34
      Offset 5900:  00 00 00 00  00 00 00 01  00 00 00 00  02 00 00 00
      Offset 5910:  00 00 00 00  00 00 00 00  12 08 10 07  00 00 00 00
      Offset 5920:  09 00 00 00  0D 00 00 00  14 DF 5C 02  A2 48 0D 00
      Offset 5930:  78 00 00 00  00 00 00 00  03 0E 0A 00  4E A9 E9 06
      Offset 5940:  4B 37 9C 00  40 8D 01 00  00 00 00 00  00 00 00 00
      Offset 5950:  00 00 00 00  00 00 1C 00  00 14 01 F1  3D 04 04 00
      Offset 5960:  A0 90 3C 00  00 00 00 00  54 B9 43 59  10 21 2F 7F
      Offset 5970:  00 00 00 00  14 DD BA ED  2A 00 00 00  2A 00 00 00
      Offset 5980:  2A 00 00 00  08 D4 79 4C  00 00 00 00  00 00 00 00
      Offset 5990:  00 00 00 00  FF 00 00 00  17 06 06 00  00 00 64 02
      Offset 59A0:  78 80 DD 00  60 81 42 00  00 00 00 00  00 00 00 00
      Offset 59B0:  00 00 00 00  00 00 00 00  37 3D 00 37  00 00 00 00
      Offset 59C0:  00 00 3A 88  00 00 00 00  00 00 00 00  00 00 00 00

    PCI-8086-5914:  Intel SNB/IVB/HSW/CRW/BDW/SKL/KBL/CFL/WHL/CNL/CML/ICL/TGL MCHBAR
                  
      Offset 5E00:  09 00 00 00  09 00 00 00  00 00 00 00  00 00 00 00
      Offset 5E10:  00 00 00 00  00 00 00 00  00 00 00 00  00 00 00 00


--------[ Debug - Video BIOS ]------------------------------------------------------------------------------------------

    C000:0000  U.....000000000000./[email protected] VGA Compatible BIOS. .N.^.l...
    C000:0040  PCIR...Y........................2.:.-..Y.Y.Y.Y.>.>......+.;.=..Y
    C000:0080  .Y.Y.Y......&.'.#.!..Y.Y.Y&Y.Y!Y#Y'Y.>[email protected].
    C000:00C0  [email protected].
    C000:0100  V...............................................................
    C000:0140  ............N...............h...................................
    C000:0180  .......................DH.....DH.....DH....0DH.....DI.....DI....
    C000:01C0  .DJ.....DJ....0DJ.....DI....0DI.....DJ.....DK.....DK.....DK....0
    C000:0200  .L......L......L....0.L......M......M.....0.$..2.H..4.l..8....:.
    C000:0240  ...<....A.$..C.H..E.l..I....K....M....P $..R H..T l..X ...Z ...\
    C000:0280   ...`....a....b ...c....d....e ...f....g....h ...i.5..j.5..k 5..
    C000:02C0  l.O..m.O..n O..o.i..p.i..q i..}.l..~.l.. l....... .-..`........
    C000:0300  .... .1..l...........rQ.. n(U...!....... ....`"........... ....@
    C000:0340  .......... .1X. (.........V. .1X. .P........d..@A.&0..6.........
    C000:0380  . A. 0.`........0*..Q.*@0p.........4..Q.*@[email protected]@@...
    C000:03C0  ......h[..r.<P....................E.............................


--------[ Debug - Unknown ]---------------------------------------------------------------------------------------------

    SSD             Intenso SSD SATAIII


------------------------------------------------------------------------------------------------------------------------

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

frica · 7 Noviembre, 2019 16:43

Antes de propornerle más acciones y pruebas, compruebe si equipo para ver si aún presenta el problema que le trajo a este foro.

alejandro8008 · 7 Noviembre, 2019 19:50

Hola frica, Si me sigue dando el problema, se conecta y al poco pierde la conexión, he conectado en otros routers de amigos y no ha dado problemas, y en el mio en 5G tampoco da problema pero en 2,4 si, aunque con antena Wifi externa funciona bien. Muchas gracias. Saludos.

frica · 8 Noviembre, 2019 12:44

Gracias por los datos de sus pruebas. Nos ha sido útil para caracterizar el problema.

Lo que le sucede lo más probable es que se deba a algún tipo de problema entre su adaptador wireless integrado [el “Qualcomm Atheros QCA9377(o posiblemente entre Qualcomm en general")] y los protocolos de comunicación de SU router usados en la banda de 2,4 GHz.

Vemos que su portátil es nuevo ¿cuando lo compró?¿tiene vigente su garantía?

Consulta del Controlador del dispositivo wireles integrado:

Haz lo siguiente:

Vete al Administrador de Dispositivos de tu sistema operativo. Dentro de apartado Adaptadores de Red. Te paso pantallazo ejemplo:

imagen

Haz clic con el botón derecho del ratón en su dispositivo wireless. Luego elije Propiedades.
Abre la pestaña “Controlador” y nos envías un pantallazo para que veamos la fecha y version que tiene el controlador.

imagen

Díganos también la marca y modelo de su router. ¿sabes acceder a los datos de configuración y administración del router desde un PC?
Ese Router cuánto tiempo hace que lo tiene instalado por su proveedor de internet.??

alejandro8008 · 11 Noviembre, 2019 11:44

Hola frica, El portátil lo compre el 21-6-2018, en principio esta en garantía, si puedo acceder al router, espero estar enviando bien las capturas. muchas gracias. saludos.

controlador%20Atheros

frica · 11 Noviembre, 2019 13:12

Hemos eliminado la información privada de los pantallazo de su router (como sus contraseñas que estaban en claro). Lo que le preguntábamos era si conoce la forma de acceder a la configuración de su router usando la dirección IP del mismo (192.168.0.1) y su navegador de internet.

Por favor envíanos de nuevo las imágenes con los datos del Controlador de su adaptador wifi.

alejandro8008 · 12 Noviembre, 2019 16:46

Hola, Si se acceder a la configuración del router.

hola envío la captura del controlador muchas gracias.

controlador%20atheros

frica · 13 Noviembre, 2019 22:39

¿este problema le pasa desde un momento determinado o te viene ocurriendo desde que tienes ese equipo?

Vas a intentar lo siguiente:

Accede a la configuración de tu router Vodafone Avanzado.
Busca en el apartado WIFI y en concreto los que tengan que ver con la red de 2.4Ghz SI existe algún apartado que haga referencia a WMM (Wifi MultiMedia), desactiva esta opción o ponla en OFF. Estos parametros(en funcion del fabricante del Router) se puede encontrar ubicados en un apartado que haga referencia a QoS .
Una vez desactivado, APLICA y GUARDA los cambios. En ocasiones dependiendo del modelo de Router puedes necesitar un posterior APAGADO y ENCENDIDO del mismo.

Comprueba el comportamiento en 2,4 y 5,0 GHz en el equipo con problemas. Y también en otros dispositivos de tu hogar.

alejandro8008 · 15 Noviembre, 2019 19:14

Hola frica, Este problema lo tengo desde que me pusieron este Router. No veo nada WMM ni tampoco QoS Envío unas capturas la única que veo que ponga algo de Media es la 5, aunque parece que tiene mas que ver con la posibilidad de utilizar streaming. Muchas gracias. Saludos.

alejandro8008 · 18 Noviembre, 2019 17:53

Hola frica, Al final llame a Vodafone y vino un técnico que lo solucionó (Los anteriores ni idea me decían que era del pc) tanto en la asistencia por teléfono como uno que vino, yo sabia que del pc no era pues funcionaba bien en todas partes menos en casa, y de ahí pedir ayuda al foro. Bueno lo importante: se arreglo al poner los canales tanto de 2,4 como de 5G en un valor fijo y no automático como viene por defecto. En la segunda captura que he puesto en la anterior respuesta se puede ver donde es, a mi me ha puesto el mismo canal en las dos redes. Muchas gracias. Un saludo.

frica · 18 Noviembre, 2019 21:07

Muchas gracias por informar @alejandro8008. Justo iba a proponerte otro cambio en tu conexión y he visto tu respuesta. Entonces tu tenías configurado tu router para que cambie de canal de transmisión de forma automática en función de la congestion por otros routers del vencindario. Supongo que habréis elegido el canal con más posibilidades de estar poco congestionar. Jamás hubiera pensado que el problema en la conexión de 2,5 Ghz pudiera venir por ahi.

Antes de dar por Solucionado el tema, vamos a eliminar alugnas de las herramientas usadas:

Para eliminar algunas de las herramientas usadas, sigue estos pasos:

Para hacerlo descarga >>DelFix en tu escritorio . Consulta su manual en caso necesario.
Doble clic para ejecutarlo. (Si usas Windows Vista/7 u 8 presiona clic derecho y selecciona "Ejecutar como Administrador” )
Marca “ Remove desinfection tools ” , y pulsas en Run
Pulsar en Run .

Al terminar Se abrirá un reporte llamado DelFix.txt , verifica que se hayan eliminado las herramientas usadas para desinfectar el Pc

Otras herramientas usadas pueden ser desinstaladas también:

CCleaner
Argente Registy-Cleaner
Glary Utilities

Para llevarlo a cabo, te recomiendo usar Revo Uninstaller. En este enlace tienes el Manual de RevoUninstaller donde tendrás adicionalmente un ejemplo de cómo desinstalar adecuadamente un programa.

Ejecuta RevoUninstaller según el manual anteriormente dado y escoge, cuando el programa lo habilite, el Modo Avanzado .