Gracias por la respuesta, hice sus instrucciones y el problema aun persiste.
Adjunto los reportes:
Malwarebytes
www.malwarebytes.com
-Detalles del registro-
Fecha del análisis: 15/12/19
Hora del análisis: 11:35
Archivo de registro: 345d8108-1f48-11ea-9130-a81e843434f5.json
-Información del software-
Versión: 4.0.4.49
Versión de los componentes: 1.0.781
Versión del paquete de actualización: 1.0.16208
Licencia: Prueba
-Información del sistema-
SO: Windows 10 (Build 18362.535)
CPU: x64
Sistema de archivos: NTFS
Usuario: LAPTOP-KA690AR9\agust
-Resumen del análisis-
Tipo de análisis: Análisis personalizado
Análisis iniciado por:: Manual
Resultado: Cancelado
Objetos analizados: 522829
Amenazas detectadas: 5
Amenazas en cuarentena: 5
Tiempo transcurrido: 9 hr, 10 min, 7 seg
-Opciones de análisis-
Memoria: Activado
Inicio: Activado
Sistema de archivos: Activado
Archivo: Activado
Rootkits: Activado
Heurística: Activado
PUP: Detectar
PUM: Detectar
-Detalles del análisis-
Proceso: 1
Trojan.Agent, C:\PROGRAMDATA\WIFISERVICE\WIFISERVICE.EXE, En cuarentena, 475, 459303, , , ,
Módulo: 1
Trojan.Agent, C:\PROGRAMDATA\WIFISERVICE\WIFISERVICE.EXE, En cuarentena, 475, 459303, , , ,
Clave del registro: 1
Trojan.Agent, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\WIFIService, En cuarentena, 475, 459303, 1.0.16208, , ame,
Valor del registro: 1
Trojan.Agent, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\WIFIService|IMAGEPATH, En cuarentena, 475, 459303, 1.0.16208, , ame,
Datos del registro: 0
(No hay elementos maliciosos detectados)
Secuencia de datos: 0
(No hay elementos maliciosos detectados)
Carpeta: 0
(No hay elementos maliciosos detectados)
Archivo: 1
Trojan.Agent, C:\PROGRAMDATA\WIFISERVICE\WIFISERVICE.EXE, En cuarentena, 475, 459303, , , ,
Sector físico: 0
(No hay elementos maliciosos detectados)
WMI: 0
(No hay elementos maliciosos detectados)
(end)
# -------------------------------
# Malwarebytes AdwCleaner 8.0.0.0
# -------------------------------
# Build: 11-21-2019
# Database: 2019-11-20.1 (Local)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start: 12-15-2019
# Duration: 00:01:02
# OS: Windows 10 Home Single Language
# Scanned: 35226
# Detected: 115
***** [ Services ] *****
PUP.Optional.Assistant Amazon Assistant Service
***** [ Folders ] *****
Adware.ICLoader C:\ProgramData\WIFIService
Adware.pokki C:\Users\Default\AppData\Local\Host App Service
Adware.pokki C:\Users\Public\App Explorer
Adware.pokki C:\Users\agust\AppData\Local\Host App Service
Adware.pokki C:\Windows\ServiceProfiles\LocalService\AppData\Local\Host App Service
Adware.pokki C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Host App Service
PUP.Optional.AdvancedSystemCare C:\ProgramData\IObit\Advanced SystemCare
PUP.Optional.AdvancedSystemCare C:\Users\agust\AppData\Roaming\IObit\Advanced SystemCare
PUP.Optional.AmazonAssistant C:\Program Files (x86)\Amazon\Amazon Assistant
PUP.Optional.DriverAgentPlus C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverAgent Plus
PUP.Optional.Legacy C:\Program Files\Hola
PUP.Optional.Legacy C:\Users\agust\AppData\Roaming\Hola
***** [ Files ] *****
Adware.pokki C:\ProgramData\Microsoft\Windows\Start Menu\Programs\App Explorer.lnk
Adware.pokki C:\Windows\System32\Tasks_Migrated\App Explorer
PUP.Optional.Assistant C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AmazonAssistant.lnk
PUP.Optional.Booking C:\Users\agust\Favorites\Booking.com.url
PUP.Optional.Booking C:\Windows\ServiceProfiles\LocalService\Favorites\Booking.com.url
PUP.Optional.Booking C:\Windows\ServiceProfiles\NetworkService\Favorites\Booking.com.url
PUP.Optional.Legacy C:\END
***** [ DLL ] *****
No malicious DLLs found.
***** [ WMI ] *****
No malicious WMI found.
***** [ Shortcuts ] *****
No malicious shortcuts found.
***** [ Tasks ] *****
Adware.pokki C:\Windows\System32\Tasks\APP EXPLORER
***** [ Registry ] *****
Adware.ICLoader HKLM\Software\Wow6432Node\WIFIService
Adware.pokki HKCU\Software\App Host Service
Adware.pokki HKCU\Software\Host App Service
Adware.pokki HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Host App Service
Adware.pokki HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{FB7E11AA-FBDB-479B-8971-B8B64F732450}
Adware.pokki HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\App Explorer
PUP.Optional.Amazon1Button HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\F5415905096AA504A9FB967C7A138943
PUP.Optional.AmazonAssistant HKCU\Software\AppDataLow\Software\Amazon\AmazonAssistant
PUP.Optional.AmazonAssistant HKLM\SOFTWARE\Classes\AppID\AmazonAppIE.dll
PUP.Optional.AmazonAssistant HKLM\SYSTEM\Setup\FirstBoot\Services\Amazon Assistant Service
PUP.Optional.AmazonAssistant HKLM\Software\Classes\AppID\{F18AE3C4-D2AD-42AC-9282-509DCF035D06}
PUP.Optional.AmazonAssistant HKLM\Software\Classes\CLSID\{7B28BD81-CC45-4ADB-A043-12E35A15C402}
PUP.Optional.AmazonAssistant HKLM\Software\Classes\Interface\{3268A00F-D329-42E1-ABF0-E78D5656BA2A}
PUP.Optional.AmazonAssistant HKLM\Software\Classes\Interface\{571139B2-8D93-4B29-9AA9-496EF27D6AF8}
PUP.Optional.AmazonAssistant HKLM\Software\Classes\TypeLib\{55B621F9-BAE8-4CF7-9D76-1DB25CD95850}
PUP.Optional.AmazonAssistant HKLM\Software\Classes\TypeLib\{E6AB05A4-A387-4083-91A5-E89A8DCEEBC0}
PUP.Optional.AmazonAssistant HKLM\Software\Wow6432Node\Amazon\AmazonAssistant
PUP.Optional.AmazonAssistant HKLM\Software\Wow6432Node\\AppDataLow\Software\Amazon\AmazonAssistant
PUP.Optional.AmazonAssistant HKLM\Software\Wow6432Node\\Classes\AppID\AmazonAppIE.dll
PUP.Optional.AmazonAssistant HKLM\Software\Wow6432Node\\Classes\AppID\{F18AE3C4-D2AD-42AC-9282-509DCF035D06}
PUP.Optional.AmazonAssistant HKLM\Software\Wow6432Node\\Classes\CLSID\{7B28BD81-CC45-4ADB-A043-12E35A15C402}
PUP.Optional.AmazonAssistant HKLM\Software\Wow6432Node\\Classes\Interface\{3268A00F-D329-42E1-ABF0-E78D5656BA2A}
PUP.Optional.AmazonAssistant HKLM\Software\Wow6432Node\\Classes\Interface\{571139B2-8D93-4B29-9AA9-496EF27D6AF8}
PUP.Optional.AmazonAssistant HKLM\Software\Wow6432Node\\Classes\TypeLib\{55B621F9-BAE8-4CF7-9D76-1DB25CD95850}
PUP.Optional.AmazonAssistant HKLM\Software\Wow6432Node\\Classes\TypeLib\{E6AB05A4-A387-4083-91A5-E89A8DCEEBC0}
PUP.Optional.AmazonAssistant HKU\.DEFAULT\Software\AppDataLow\Software\Amazon\AmazonAssistant
PUP.Optional.AmazonAssistant HKU\S-1-5-18\Software\AppDataLow\Software\Amazon\AmazonAssistant
PUP.Optional.Assistant HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{0ddcea2a-7b00-4349-8acb-af7ba6da251f}
PUP.Optional.Assistant HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0ddcea2a-7b00-4349-8acb-af7ba6da251f}
PUP.Optional.Assistant HKLM\Software\Classes\CLSID\{0ddcea2a-7b00-4349-8acb-af7ba6da251f}
PUP.Optional.Assistant HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0ddcea2a-7b00-4349-8acb-af7ba6da251f}
PUP.Optional.Assistant HKLM\Software\Wow6432Node\\Classes\CLSID\{0ddcea2a-7b00-4349-8acb-af7ba6da251f}
PUP.Optional.Assistant HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0ddcea2a-7b00-4349-8acb-af7ba6da251f}
PUP.Optional.Assistant HKLM\System\CurrentControlSet\Services\EventLog\Application\Amazon Assistant Service
PUP.Optional.DriverAgentPlus HKCU\Software\DriverAgent Plus
PUP.Optional.DriverAgentPlus HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|DriverAgent Plus
PUP.Optional.Legacy HKCU\Software\Hola
PUP.Optional.Legacy HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\hola.org
PUP.Optional.Legacy HKLM\Software\Classes\Installer\Features\A38C15B2D5649AE4C9CDE19DE50DA96C
PUP.Optional.Legacy HKLM\Software\Classes\Installer\Products\A38C15B2D5649AE4C9CDE19DE50DA96C
PUP.Optional.Legacy HKLM\Software\Classes\TypeLib\{EB2BEAEF-150C-4DE4-9D09-F16403C22769}
PUP.Optional.Legacy HKLM\Software\Hola
PUP.Optional.Legacy HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A38C15B2D5649AE4C9CDE19DE50DA96C
PUP.Optional.Legacy HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{2B51C83A-465D-4EA9-9CDC-1ED95ED09AC6}
PUP.Optional.Legacy HKLM\Software\Wow6432Node\Hola
PUP.Optional.Legacy HKLM\Software\Wow6432Node\\Classes\TypeLib\{EB2BEAEF-150C-4DE4-9D09-F16403C22769}
***** [ Chromium (and derivatives) ] *****
PUP.Optional.AmazonBrowserBar Amazon Assistant for Chrome
***** [ Chromium URLs ] *****
No malicious Chromium URLs found.
***** [ Firefox (and derivatives) ] *****
No malicious Firefox entries found.
***** [ Firefox URLs ] *****
No malicious Firefox URLs found.
***** [ Preinstalled Software ] *****
Preinstalled.ACERAOPFramework Folder C:\Program Files (x86)\ACER\AOP FRAMEWORK
Preinstalled.ACERAOPFramework Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32|BacKGround Agent
Preinstalled.ACERAOPFramework Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{4A37A114-702F-4055-A4B6-16571D4A5353}
Preinstalled.ACERClear.fiShellExtension Registry HKLM\Software\Classes\CLSID\{ED32C084-BABB-11E1-B491-D4D66088709B}
Preinstalled.ACERClear.fiShellExtension Registry HKLM\Software\Wow6432Node\\Classes\CLSID\{ED32C084-BABB-11E1-B491-D4D66088709B}
Preinstalled.AcerCareCenter Folder C:\Program Files (x86)\ACER\CARE CENTER
Preinstalled.AcerCareCenter Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{BF8A2BB1-EEA7-49FB-A67F-9C2723CDCCD6}
Preinstalled.AcerCareCenter Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{905B6BE1-7AC8-4E92-A2C4-38032AAD5A58}
Preinstalled.AcerCareCenter Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{BF8A2BB1-EEA7-49FB-A67F-9C2723CDCCD6}
Preinstalled.AcerCareCenter Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\ACCAgent
Preinstalled.AcerCareCenter Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\ACCBackgroundApplication
Preinstalled.AcerCareCenter Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{1AF41E84-3408-499A-8C93-8891F0612719}
Preinstalled.AcerCareCenter Task C:\Windows\System32\Tasks\ACCAGENT
Preinstalled.AcerCareCenter Task C:\Windows\System32\Tasks\ACCBACKGROUNDAPPLICATION
Preinstalled.AcerConfigurationManager Folder C:\Program Files (x86)\ACER\AMUNDSEN\2.1.16258
Preinstalled.AcerConfigurationManager Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{51ACA936-C17E-4B65-858B-B40AB7D31C7A}
Preinstalled.AcerConfigurationManager Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\AcerCMUpdateTask2.1.16258
Preinstalled.AcerConfigurationManager Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{414D554E-4453-454E-0201-000000016258}
Preinstalled.AcerConfigurationManager Task C:\Windows\System32\Tasks\ACERCMUPDATETASK2.1.16258
Preinstalled.AcerJumpstart Folder C:\Program Files (x86)\ACER\ACER JUMPSTART
Preinstalled.AcerJumpstart Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{4B92BFBE-917D-4FA1-97E9-DB9D91286E90}
Preinstalled.AcerPortal Folder C:\Program Files (x86)\ACER\ACER PORTAL
Preinstalled.AcerPortal Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{A5AD0B17-F34D-49BE-A157-C8B3D52ACD13}
Preinstalled.AcerQuickAccess Folder C:\Program Files\ACER\ACER QUICK ACCESS
Preinstalled.AcerQuickAccess Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{54B73AC5-EEA8-494C-9F42-24CA00F48226}
Preinstalled.AcerQuickAccess Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{D3F696AE-2687-4DA0-BBB0-03C9F2908770}
Preinstalled.AcerQuickAccess Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Power Button
Preinstalled.AcerQuickAccess Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Quick Access
Preinstalled.AcerQuickAccess Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{8BBF04F1-C68A-441C-B5EF-446EE9960EAF}
Preinstalled.AcerQuickAccess Task C:\Windows\System32\Tasks\POWER BUTTON
Preinstalled.AcerQuickAccess Task C:\Windows\System32\Tasks\QUICK ACCESS
Preinstalled.AcerUEIPFramework Folder C:\Program Files\ACER\USER EXPERIENCE IMPROVEMENT PROGRAM\FRAMEWORK
Preinstalled.AcerUEIPFramework Folder C:\Program Files\ACER\USER EXPERIENCE IMPROVEMENT PROGRAM\PLUGIN\APPMONITOR
Preinstalled.AcerUEIPFramework Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{745568D9-A7C4-4B13-9B8F-C689F92089C9}
Preinstalled.AcerUEIPFramework Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\UbtFrameworkService
Preinstalled.AcerUEIPFramework Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{12A718F2-2357-4D41-9E1F-18583A4745F7}
Preinstalled.AcerUEIPFramework Task C:\Windows\System32\Tasks\UBTFRAMEWORKSERVICE
Preinstalled.AcerUpdater Folder C:\ProgramData\ACER\ACER UPDATER
Preinstalled.AcerabBox Registry HKLM\Software\Classes\CLSID\{5CCE71FA-9F61-4F24-9CD1-98D819B40D68}
Preinstalled.WildTangentGamesBundle Folder C:\Program Files (x86)\WILDGAMES
Preinstalled.WildTangentGamesBundle Folder C:\Program Files (x86)\WILDTANGENT GAMES
Preinstalled.WildTangentGamesBundle Folder C:\Program Files (x86)\WILDTANGENT GAMES\APP
Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Classes\CLSID\{7A97880C-7DD3-4C6E-8DE0-881B1FC02BE6}
Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Ext\Preapproved\{7A97880C-7DD3-4C6E-8DE0-881B1FC02BE6}
Preinstalled.WildTangentGamesBundle Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App
Preinstalled.WildTangentGamesBundle Registry HKU\.DEFAULT\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{7A97880C-7DD3-4C6E-8DE0-881B1FC02BE6}
Preinstalled.WildTangentGamesBundle Registry HKU\S-1-5-18\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{7A97880C-7DD3-4C6E-8DE0-881B1FC02BE6}
########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########
Informe de análisis encontrarás el reporte de 
con los demás programas cerrados ve a 
Nota 
