Buenas tardes a toda la comunidad. Tengo un ordenador con tarjeta madre Asus Maximus VI Hero 16 GB de memoria RAM, CPU i5-4670 3,4GHz 6MB y sistema operativo Windows 10. Hace una semana tuve un pantallazo azul y luego de ello el sistema se ha muy lento, se tarda hasta 5 minutos en arrancar y apagarse. Archivos .rar de 700MB que antes de descomprimian en menos de 1 minuto ahora tardan hasta 10 minutos. Ya utilice Glary Utility 5 para mantenimiento en 1 click y ESET internet Security pero sigue el probema. ¿Alguien podría ayudame por favor?
Para conocer los detalles de archivos implicados en el fallo del sistema usa BlueScreenView.
Lentitud extrema después de un pantallazo “pueden” significar 2 cosas, un problema con el disco o un problema con la RAM.
Lo mas rápido de comprobar es el disco ejecutando un diagnostico con CrystaldiskInfo standard.
En el caso de la RAM deberás testear cada módulo por separado con Memtest free.
Buenas tardes. El informe de BlueScreenView es el siguiente:
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Dump File : 012919-78203-01.dmp
Crash Time : 29/1/2019 10:10:25 p. m.
Bug Check String : CRITICAL_PROCESS_DIED
Bug Check Code : 0x000000ef
Parameter 1 : ffffda82`54a9f200
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+1b1b40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.17763.253 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+1b1b40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012919-78203-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 17763
Dump File Size : 488.660
Dump File Time : 29/1/2019 10:30:46 p. m.
==================================================
Pase el Memtestfree 3 veces y no reporto error
El Crystaldiskinfo dio este resultado:
CrystalDiskInfo 8.0.0 © 2008-2018 hiyohiyo
OS : Windows 10 Professional [10.0 Build 17763] (x64)
Date : 2019/01/30 13:01:42
– Controller Map ----------------------------------------------------------
- Controladora SATA AHCI estándar [ATA]
- SAMSUNG HD502HJ
- PIONEER BD-RW BDR-209D
- Controladora SATA AHCI estándar [ATA]
- Controladora de espacios de almacenamiento de Microsoft [SCSI]
– Disk List --------------------------------------------------------------- (1) SAMSUNG HD502HJ : 500,1 GB [0/1/0, pd1]
(1) SAMSUNG HD502HJ
Model : SAMSUNG HD502HJ
Firmware : 1AJ10001
Serial Number : S20BJ90Z719644
Disk Size : 500,1 GB (8,4/137,4/500,1/500,1)
Buffer Size : 16384 KB
Queue Depth : 32
# of Sectors : 976773168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 6
Transfer Mode : ---- | SATA/300
Power On Hours : 69 horas
Power On Count : 24 veces
Temperature : 33 C (91 F)
Health Status : Riesgo
Features : S.M.A.R.T., APM, AAM, 48bit LBA, NCQ
APM Level : 0000h [OFF]
AAM Level : FE00h [OFF]
Drive Letter : C:
– S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 _99 _57 _51 000000000BF8 Tasa de errores de lectura
02 252 252 __0 000000000000 Rendimiento
03 _80 _32 _25 000000001827 Tiempo de arranque
04 100 100 __0 00000000001D Nº de ciclos de arranque/parada
05 252 252 _10 000000000000 Nº de sectores reasignados
07 252 252 _51 000000000000 Tasa de errores de búsqueda
08 252 252 _15 000000000000 Rendimiento del tiempo de búsqueda
09 100 100 __0 000000000045 Horas encendido
0A 252 252 _51 000000000000 Nº de reintentos de giro
0B 252 252 __0 000000000000 Reintentos de calibración
0C 100 100 __0 000000000018 Nº de ciclos de encendido del dispositivo
BF 252 252 __0 000000000000 Tasa de errores G-Sense
C0 252 252 __0 000000000000 Nº apagados del dispositivo
C2 _64 _64 __0 002300170021 Temperatura
C3 100 100 __0 000000000000 Recuperación de errores hardware ECC
C4 252 252 __0 000000000000 Nº de eventos de recolocación
C5 _99 _99 __0 000000000042 Nº de sectores pendientes
C6 252 252 __0 000000000000 Nº de sectores no corregibles
C7 200 200 __0 000000000000 Número de errores CRC UltraDMA
C8 __1 __1 __0 0000000A612E Tasa de errores de escritura
DF 252 252 __0 000000000000 Número de cargas/descargas
E1 100 100 __0 000000000020 Nº de ciclos carga/descarga
– IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0040 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 5332 3042 4A39 305A 3731 3936 3434 2020 2020 2020
020: 0000 8000 0050 3141 4A31 3030 3031 5341 4D53 554E
030: 4720 4844 3530 3248 4A20 2020 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 1706 0000 004C 0040
080: 01FF 0028 746B 7F69 4123 7469 BC41 4123 207F 0027
090: 0027 0000 FFFE 0000 FE00 0000 0000 0000 0000 0000
100: 6030 3A38 0000 0000 0000 0000 4000 0000 5002 4E92
110: 02D9 A5AE 0000 0000 0000 0000 0000 0000 0000 401C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 0000
130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0002 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003F 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 101F 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 0400 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 A1A5
– SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 63 39 F8 0B 00 00 00 00 00 02 26
010: 00 FC FC 00 00 00 00 00 00 00 03 23 00 50 20 27
020: 18 00 00 00 00 00 04 32 00 64 64 1D 00 00 00 00
030: 00 00 05 33 00 FC FC 00 00 00 00 00 00 00 07 2E
040: 00 FC FC 00 00 00 00 00 00 00 08 24 00 FC FC 00
050: 00 00 00 00 00 00 09 32 00 64 64 45 00 00 00 00
060: 00 00 0A 32 00 FC FC 00 00 00 00 00 00 00 0B 32
070: 00 FC FC 00 00 00 00 00 00 00 0C 32 00 64 64 18
080: 00 00 00 00 00 00 BF 22 00 FC FC 00 00 00 00 00
090: 00 00 C0 22 00 FC FC 00 00 00 00 00 00 00 C2 02
0A0: 00 40 40 21 00 17 00 23 00 00 C3 3A 00 64 64 00
0B0: 00 00 00 00 00 00 C4 32 00 FC FC 00 00 00 00 00
0C0: 00 00 C5 32 00 63 63 42 00 00 00 00 00 00 C6 30
0D0: 00 FC FC 00 00 00 00 00 00 00 C7 36 00 C8 C8 00
0E0: 00 00 00 00 00 00 C8 2A 00 01 01 2E 61 0A 00 00
0F0: 00 00 DF 32 00 FC FC 00 00 00 00 00 00 00 E1 32
100: 00 64 64 20 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 C0 12 00 5B
170: 03 00 01 00 02 50 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 2E
– SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 00 00 00 00 00 00 00 00 00 00 02 00
010: 00 00 00 00 00 00 00 00 00 00 03 19 00 00 00 00
020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00
030: 00 00 05 0A 00 00 00 00 00 00 00 00 00 00 07 33
040: 00 00 00 00 00 00 00 00 00 00 08 0F 00 00 00 00
050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00
060: 00 00 0A 33 00 00 00 00 00 00 00 00 00 00 0B 00
070: 00 00 00 00 00 00 00 00 00 00 0C 00 00 00 00 00
080: 00 00 00 00 00 00 BF 00 00 00 00 00 00 00 00 00
090: 00 00 C0 00 00 00 00 00 00 00 00 00 00 00 C2 00
0A0: 00 00 00 00 00 00 00 00 00 00 C3 00 00 00 00 00
0B0: 00 00 00 00 00 00 C4 00 00 00 00 00 00 00 00 00
0C0: 00 00 C5 00 00 00 00 00 00 00 00 00 00 00 C6 00
0D0: 00 00 00 00 00 00 00 00 00 00 C7 00 00 00 00 00
0E0: 00 00 00 00 00 00 C8 00 00 00 00 00 00 00 00 00
0F0: 00 00 DF 00 00 00 00 00 00 00 00 00 00 00 E1 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 3B
Parece que has tenido mala suerte con el disco, 42 sectores pendientes es un gran problema, vas a tener que respaldar información a la de ya y proceder a cambiarlo.
Teniendo solo 69 horas intuyo que todavía dispondrás de garantía.