1 me gusta
Buenas @Javier_Alamo_Andres, ahora su ordenador está completamente desinfectado y está libre de infecciones y virus, está optimizado para que su equipo funcione de un modo más eficiente, se le ha reparado el registro de windows, se le han instalado las ultimas actualizaciones del Windows Update, se le han desinstalado los programas que relentizan su equipo y hacen que funcione más lento su ordenador y se le han restaurado los valores predeterminados del Navegador Google Chrome y eliminado dichas infecciones que se encontraban en el dicho Navegador: Google Chrome y se le han pasado los limpiadores y ahora su equipo tiene que funcionar correctamente y mucho mejor y debe de ir un poco más rápido y fluido que antes.
Ahora, reinicie usted su ordenador y seguidamente abra el Navegador: Google Chrome y comentas si se han solucionado todos los problemas en su ordenador.
Se hicieron bastantes reparaciones en su ordenador.
Quedo a la espera de su respuesta!
1 me gusta
Mil gracias! Pruebo y te comento! 
1 me gusta
A la espera de su respuesta!
1 me gusta
¡Todo perfecto! Me vuelvo a ratificar… me alucina todo lo que sabe y la paciencia que tiene con cada uno de nosotros! Un millón de gracias por tu labor y tu tiempo gastado en ayudarnos. 
Una cosa más…todos los programas que he instalado en el proceso los puedo eliminar o me recomiendas dejar alguno? Eset online scanner, Malwarebytes, Glary utilities, Ccleaner, revo uninstaller… Lo dicho! Mil gracias y un saludo
1 me gusta
Buenas @Javier_Alamo_Andres, gracias por tus apreciadas y valoradas palabras, gracias a ti por la paciencia que has tenido en la realización que se han ido realizando a lo largo de todo el proceso por el cual usted ha abierto este tema.
Ha sido un placer en ayudarte a poder solucionar el tema por el cual usted ha abierto la reparación de su ordenador.
En respuesta a su pregunta si me pide mi opinión yo le recomiendo que deje usted en su ordenador los siguientes programas:
Eset online scanner
Malwarebytes
Ccleaner
RevoUninstaller
El resto de programas que se han usado en la reparación de su ordenador le mando los pasos que usted debe de seguir para que pueda usted desinstalarlos correctamente siguiendo mis indicaciones.
Le mando a lo largo del día los pasos que usted tiene que seguir para que usted pueda desinstalarlos correctamente.
1 me gusta
Ahora, realice usted los siguientes procedimientos que le indico a continuación:
Descargue, y ejecute usted la siguiente herramienta: KrPm, para poder desinstalar todas las herramientas que se han utilizado en su ordenador y siga su Manual del: KrPm que le indico a continuación para que sepa cómo usarla y configurarla correctamente: Siga usted los siguientes pasos que le indico a continuación:
Aquí le dejo la Url de Descarga del: KrPm, para que pueda descargarla e instalarla correctamente y su manual del: KrPm para que sepa cómo configurarla y utilizarla correctamente:
Url de Descarga del: KrPm: Click aquí: KrPm.
Manual del:KrPm, para que sepa cómo usarla y configurarla correctamente: Siga usted los siguientes pasos del manual que le indico a continuación:
- Ejecúta KrPm, acepta el declaimer.
- Asegurate de que solo esté marcada las opciones:
- Delete Tools/ Eliminar herramientas
- Delete now/Eliminar ahora (área de eliminar cuarentenas).
- Presiona en Run / Ejecutar.
Finalizado el proceso completamente generará un Informe y/o Reporte que genere el dicho programa.
Para poder enviarme el Informe y/o Reporte correctamente que le solicito realice usted los siguientes pasos que le indico a continuación:
Como se muestra en el siguiente EJEMPLO:
Quedo a la espera de su respuesta!
1 me gusta
# Run at 15/02/2023 16:12:33
# KpRm (Kernel-panik) version 2.11.0
# Website https://kernel-panik.me/tool/kprm/
# Run by pcc from C:\Users\pcc\Downloads
# Computer Name: PCCOM
# OS: Windows 10 X64 (19045) (10.0.19045.0)
# Number of passes: 1
- Checked options -
~ Delete Tools
~ Delete Quarantines
- Delete Tools -
## AdwCleaner
[OK] C:\AdwCleaner deleted
## ESET Online Scanner
[OK] C:\Users\pcc\Desktop\ESET Online Scanner.lnk deleted
[OK] C:\Users\pcc\Downloads\esetonlinescanner.exe deleted
[OK] C:\Users\pcc\AppData\Local\ESET\ESETOnlineScanner deleted
## Kaspersky Virus Removal Tool
[OK] C:\Users\pcc\Desktop\KVRT.exe deleted
[OK] C:\KVRT_Data deleted
## Malwarebytes Anti-Rootkit
[OK] C:\Users\pcc\Desktop\mbar deleted
[OK] C:\Users\pcc\Desktop\mbar-1.10.3.1001.exe deleted
## Rkill
[OK] C:\Users\pcc\Downloads\rkill.exe deleted
## RogueKiller
[OK] C:\ProgramData\RogueKiller\quarantine\012CEA629808AE4E.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\012CEA629808AE4E.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\01EC25FE9657A673.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\01EC25FE9657A673.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\02C469AA897AABF9.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\02C469AA897AABF9.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\0547951E19925C0B.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\0547951E19925C0B.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\0593DAA02CE3DB0A.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\068CF43D8F02A24C.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\068CF43D8F02A24C.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\06AED009AE3EC481.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\06AED009AE3EC481.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\0919AE961B454C93.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\0919AE961B454C93.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\0BA0C658848859FC.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\0BAC4770BA7A8FC0.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\0C9ADFF00DF9DFDE.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\0CBAC1A28ED1E34C.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\106EF282AC0FEE2D.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\1080590259919D0F.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\10824D369558DA9E.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\12443D19DC7C154B.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\12443D19DC7C154B.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\139276D504421238.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\139276D504421238.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\14189477F574BF7A.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\14189477F574BF7A.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\153097AD3D076C62.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\1610B5FBBB2F68F4.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\16CC09248E94643C.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\180D7CF52CD84F26.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\1872049E525DB672.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\1872049E525DB672.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\18B2C227A7CC5ED4.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\193ADAE4366229DD.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\1A04A35E542FDAD8.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\1A1705FE79C2E9E1.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\1A1705FE79C2E9E1.vir deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\1B83275760AA0CD3.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\1B83275760AA0CD3.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\1DB42CBC14232443.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\1DB42CBC14232443.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\1E4EA51FA2F940B5.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\1FB9CD5810D00381.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\2063BB0036B350E6.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\2063BB0036B350E6.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\20E13EF9412F82E2.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\21AA0E59C2981415.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\21AA0E59C2981415.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\2279C422BA902066.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\22C8F7F780BA3B1A.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\2428536001730BAA.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\24EB812A60DCFFFE.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\24EB812A60DCFFFE.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\24FCEF906FFA9019.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\24FCEF906FFA9019.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\26EA433E6EE905F7.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\26EA433E6EE905F7.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\27A78BA63071C08D.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\27A78BA63071C08D.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\28744E3412F44EEF.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\28744E3412F44EEF.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\29CA15D910938571.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\29CA15D910938571.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\2A94E534B74ED544.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\2A94E534B74ED544.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\2B21E35E96215CCB.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\2B7B9D32F5DA8E7D.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\2B7B9D32F5DA8E7D.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\2BCCCA215968C7F9.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\2DD265D6F379C4FE.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\2F68F1E5CE7644BA.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\2F68F1E5CE7644BA.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\2FA6BC350D716E2D.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\2FA6BC350D716E2D.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\31A0D0F2E9A09595.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\31A0D0F2E9A09595.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3340F1C447B8AE60.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\34C50F6D12979C01.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\360E62C0C4CE1FD1.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\3620C360E9612ED9.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3620C360E9612ED9.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3714FD765EDF1CD6.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3714FD765EDF1CD6.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\374A2E1BB824CB02.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\374A2E1BB824CB02.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\38947A8807BF6C99.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\38947A8807BF6C99.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\390C1EF9249AC550.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\390C1EF9249AC550.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3B63E59E2239FCD1.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3B63E59E2239FCD1.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3C9DC4A08808CBEE.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3C9DC4A08808CBEE.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3CA84B9E2197E2EA.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3CA84B9E2197E2EA.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3E7D9C1BB3A1EB40.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3E7D9C1BB3A1EB40.vir deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\3EE9BE6FBFDCCDD4.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3EFF13421F36196C.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3EFF13421F36196C.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3F684267CA57FFCF.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3F684267CA57FFCF.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3F862AFFAECCE476.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\3F862AFFAECCE476.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\404FFA5F2F3576A8.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\404FFA5F2F3576A8.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\40E3D80C23FA9415.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\40E3D80C23FA9415.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\414914FD92533DEA.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\414914FD92533DEA.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\42A6C2042DD4AC2A.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\42A6C2042DD4AC2A.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\42B14902C663C426.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\42B14902C663C426.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\42B72A8AB4039D6B.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\42B72A8AB4039D6B.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\430176F7049E3E02.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\430176F7049E3E02.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\4582AE327E417226.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\4582AE327E417226.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\45921C9E680C44A0.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\45921C9E680C44A0.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\45C36CB5F903D928.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\45C36CB5F903D928.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\47F66555C2F16F86.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\47F66555C2F16F86.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\493BC579130EF625.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\493BC579130EF625.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\496B15977EB2CC0D.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\496B15977EB2CC0D.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\49ABD421D322746F.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\49ABD421D322746F.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\4B8F99EAD6E5F018.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\4B8F99EAD6E5F018.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\4B90930474490EDF.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\4B90930474490EDF.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\4D65E48206521736.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\4D65E48206521736.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\4D735FB4DAA96CC1.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\4D735FB4DAA96CC1.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\4E1B524361289A5F.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\4E1B524361289A5F.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\4E1D4C5DFF8CB927.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\4E1D4C5DFF8CB927.reg deleted
[OK] C:\ProgramData\RogueKiller\quarantine\4EB9BECD766B70A2.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\4EB9BECD766B70A2.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\50E036550966D13C.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\50E036550966D13C.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\518A1D1DA75A7EC8.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\518A1D1DA75A7EC8.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\518A23FD2F491EA2.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\518A23FD2F491EA2.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\521621280E1BA429.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\521621280E1BA429.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\52C8E872C002E99B.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\52C8E872C002E99B.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\542844DB41BBB92B.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\542844DB41BBB92B.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\542C31291AE71481.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\542C31291AE71481.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\55D618F2B8DBC10E.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\CAA27D74E5C20E2E.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\CB41E31F71164497.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\EAD55CE52154B596.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\EB8EC3BA40E01528.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\ECDCF695E1B7713C.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\FCDC471103EBEBF2.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\FD249A64B5226EC1.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\FD635FD46C2EF85B.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\FD72D320DEE86AAE.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\FD72D320DEE86AAE.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\FE1EB40219413502.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\FE1EB40219413502.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\FE2B351475862A67.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\FE3BA3805E51FCE1.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\FE3BA3805E51FCE1.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\FE72D325B896AB0E.meta deleted
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[OK] C:\ProgramData\RogueKiller\quarantine\FE7D5B235125C30A.vir deleted
[OK] C:\ProgramData\RogueKiller\quarantine\FEEB7691FBC4C365.meta deleted
[OK] C:\ProgramData\RogueKiller\quarantine\FEEB7691FBC4C365.vir deleted
## TDSSKiller
[OK] C:\Users\pcc\Desktop\tdsskiller.exe deleted
[OK] C:\TDSSKiller.3.1.0.28_27.01.2023_20.33.25_log.txt deleted
[OK] C:\TDSSKiller.3.1.0.28_27.01.2023_20.35.19_log.txt deleted
-- KPRM finished in 11.98s --
1 me gusta
Yo diría que quedan el Glary Utilities 5 y uno que se llama frlurbrx.exe
1 me gusta
Buenas @Javier_Alamo_Andres acabo de revisar el Informe y/o Reporte que usted me ha enviado y está todo correcto.
Correcto @Javier_Alamo_Andres, ahora le indico los pasos que debe de seguir usted siguiendo usted mis indicaciones para poder desinstalar usted correctamente el programa: Glary Utilities y el programa: frlurbrx.exe de su ordenador siguiendo usted mis indicaciones.
1 me gusta
Ahora, realice usted los siguientes pasos:
Escriba usted lo siguiente en la Barra de Búsqueda de su ordenador: 
ó un click en:
y escriba usted lo siguiente: panel de control y le aparecerá una pantalla similar a esta:
Un click en la siguiente pestaña donde pone: 
Aparecerá una pantalla similar a esta:
Maximice usted la pantalla y me manda usted una ó varias Capturas de Pantalla con todo lo que se refleje!
Quedo a la espera de su respuesta!
1 me gusta
Ahora, realice usted los siguientes pasos:
En esta pantalla en la que se encuentra usted:
Busque y un click en donde pone: 
y en esa misma pantalla sin salirse de la pantalla en la que se encuentra usted, en la parte de arriba aparecerá la siguiente pestaña: 
, y un click en dicha pestaña y siga usted los pasos que se le indican en el dicho proceso de desinstalación del dicho programa.
Si durante la desinstalación del dicho programa le indica que debe de reiniciar usted procedes!
Cuando haya realizado todos los procedimientos que le he indicado me lo comunicas por aquí!
Quedo a la espera de su respuesta!
1 me gusta
Ok…programa desinstalado sin problemas!!!
1 me gusta
Buenas @Javier_Alamo_Andres, ahora realice usted una Captura completa de todo su escritorio de su ordenador con todo lo que de refleje!
Quedo a la espera de su respuesta!
1 me gusta
Ahora, realice usted los siguientes pasos que le indico a continuación:
En esta pantalla en la que se encuentra usted:
Busque y botón secundario (Click derecho) en el siguiente archivo: 
Aparecerá una lista similar a esta:
En toda la lista que aparece, busque y un click en la pestaña que pone: 
Si le sale alguna notificación acepte y elimine usted el dicho archivo de su escritorio de su ordenador.
Cuando haya realizado usted los procedimientos que le he indicado me lo comunica usted por aquí!
Quedo a la espera de su respuesta!
1 me gusta
Eliminado del escritorio sin problemas
1 me gusta
Ahora, realice usted los siguientes pasos que le indico a continuación:
En esta pantalla en la que se encuentra usted:
Busque y botón secundario (Click derecho) en el siguiente archivo: 
Aparecerá una lista similar a esta:
En toda la lista que aparece, busque y un click en : 
Aparecerá una pantalla similar a esta:
Un click en la pestaña que pone: 
y eliminará el dicho archivo de la: Papelera de Reciclaje: (
)
Por mi parte el tema de la reparación de su ordenador por el cual usted ha abierto este tema está completamente resuelto y reparado.
Le hago una pregunta @Javier_Alamo_Andres ¿Tiene usted alguna otra pregunta o duda se puede dar el tema de la reparación por el cual usted abrió este tema por finalizado?
Quedo a la espera de su respuesta!
1 me gusta
Pues nada másxmi parte! Ha costado, eh? Mil gracias nuevamente! Has sido de gran ayuda… eso es evidente! Saludos
1 me gusta