Cierre de programas/ventanas en "no responde"/ventana emergente al iniciar/forzar apagado/etc

Hola de nuevo! Disculpa la tardanza, he estado fuera. A ver si he acertado. Reporte del “desinstalador”:

Adobe AIR Adobe Systems Incorporated 17/07/2015 3.7.0.1530
Adobe Flash Player 32 ActiveX Adobe 32.0.0.238
Adobe Reader 9.1 - Español Adobe Systems Incorporated 28/09/2012 227 MB 9.1.0
AMD Catalyst Install Manager Advanced Micro Devices, Inc. 04/08/2018 33,5 MB 8.0.916.0
AMD Quick Stream AppEx Networks 04/08/2018 4.0.0.0
Apple Application Support (32 bits) Apple Inc. 03/07/2019 131 MB 7.5
Apple Application Support (64 bits) Apple Inc. 03/07/2019 146 MB 7.5
Apple Mobile Device Support Apple Inc. 03/07/2019 29,5 MB 12.2.1.12
Apple Software Update Apple Inc. 07/04/2018 4,03 MB 2.6.0.1
Atheros Client Installation Program Atheros 06/01/2012 9.0
Backup and Sync from Google Google, Inc. 27/07/2019 57,6 MB 3.45.5545.5747
Bluetooth Win7 Suite (64) Atheros Communications 28/09/2012 76,2 MB 7.3.0.110
Bonjour Apple Inc. 06/10/2015 2,01 MB 3.1.0.1
Broadcom 802.11 Network Adapter Broadcom Corporation 5.60.48.55
CCleaner Piriform 5.61
CCleaner Browser Piriform Software 01/09/2019 76.0.130.103
Compresor WinRAR
CtrlAltStudio-Viewer-Alpha (remove only) CtrlAltStudio 1.2.5.43397
CyberLink Media Suite CyberLink Corp. 06/01/2012 8.0.2227
CyberLink Media+ Player10 CyberLink Corp. 06/01/2012 10.0.1110.00
CyberLink MediaShow CyberLink Corp. 06/01/2012 5.0.1130a
CyberLink Power2Go CyberLink Corp. 06/01/2012 6.1.3802
CyberLink PowerDirector CyberLink Corp. 06/01/2012 8.0.3306
CyberLink YouCam CyberLink Corp. 06/01/2012 3.1.4417
DAZ PostgreSQL CMS DAZ 3D 9.3.4.3
E-POP Samsung 28/09/2012 1.00.0000
Easy Content Share Samsung Electronics Co., LTD 06/01/2012 12,4 MB 1.0
Easy Migration Samsung Electronics Co., Ltd. 06/01/2012 1.0
EasyFileShare Samsung 06/01/2012 29,4 MB 1.0.13
Eco Mode Samsung Electronics Co., Ltd. 06/01/2012 1.0.0.11
ETDWare PS/2-X64 8.0.7.2_WHQL ELAN Microelectronic Corp. 8.0.7.2
FirestormOS-Releasex64 The Phoenix Firestorm Project, Inc. 5.0.7.52912
Flvto Youtube Downloader Hotger 1.2.1
Google Chrome Google LLC 01/09/2019 76.0.3809.132
Gyazo 4.0.1.0 Nota Inc. 08/08/2019
Hacer clic y ejecutar de Microsoft Office 2010 Microsoft Corporation 29/07/2019 14.0.4763.1000
iCloud Apple Inc. 03/07/2019 153 MB 7.12.0.14
Intel® PROSet/Wireless WiFi Software Intel Corporation 06/01/2012 11,9 MB 14.2.1000
iTunes Apple Inc. 03/07/2019 398 MB 12.9.5.7
K-Lite Codec Pack 7.0.0 (Standard) 07/10/2012 7.0.0
Kaspersky Anti-Virus Kaspersky Lab 24/05/2019 18.0.0.405
Los Sims™ 3 Electronic Arts Inc. 17/08/2014 1.69.43.024017
Los Sims™ 3 Al caer la noche Electronic Arts 25/12/2013 6.0.81
Los Sims™ 3 Trotamundos Electronic Arts 25/06/2013 2.0.86
Los Sims™ 3 Y Las Cuatro Estaciones Electronic Arts 25/06/2013 16.0.136
Los Sims™ 3 ¡Vaya fauna! Electronic Arts 26/06/2013 10.0.96
Los Sims™ 4 Electronic Arts Inc. 1.45.62.1020
Microsoft .NET Framework 4.7.2 (español) Microsoft Corporation 4.7.03062
Microsoft .NET Framework 4.8 Microsoft Corporation 02/09/2019 4.8.03761
Microsoft Office 2010 Microsoft Corporation 12/09/2013 8,27 MB 14.0.4763.1000
Microsoft Office Enterprise 2007 Microsoft Corporation 11/04/2018 12.0.6612.1000
Microsoft Office File Validation Add-In Microsoft Corporation 14/06/2016 10,9 MB 14.0.5130.5003
Microsoft Office Starter 2010 - Español Microsoft Corporation 14.0.4763.1000
Microsoft Silverlight Microsoft Corporation 15/01/2019 746 MB 5.1.50918.0
Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Corporation 06/01/2012 1,69 MB 3.1.0000
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 08/01/2013 2,69 MB 8.0.56336
Microsoft Visual C++ 2005 Redistributable (x64) Microsoft Corporation 15/07/2015 572 kB 8.0.61000
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 Microsoft Corporation 06/01/2012 788 kB 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Corporation 30/09/2012 782 kB 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Corporation 06/01/2012 596 kB 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Corporation 06/01/2012 596 kB 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Corporation 30/09/2012 594 kB 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Microsoft Corporation 16/07/2015 12,4 MB 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Microsoft Corporation 18/07/2015 13,8 MB 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 Microsoft Corporation 11.0.50727.1
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 Microsoft Corporation 11.0.60610.1
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 Microsoft Corporation 11.0.50727.1
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 Microsoft Corporation 11.0.60610.1
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 Microsoft Corporation 12.0.30501.0
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 Microsoft Corporation 12.0.30501.0
Microsoft WSE 3.0 Runtime Microsoft Corp. 08/01/2013 942 kB 3.0.5305.0
Mozilla Firefox 43.0.1 (x86 es-ES) Mozilla 43.0.1
Mozilla Maintenance Service Mozilla 43.0.1.5828
Multimedia POP 1.1
NVIDIA PhysX NVIDIA Corporation 15/01/2017 111 MB 9.12.0613
Origin Electronic Arts, Inc. 10.3.5.6379
paint.net dotPDN LLC 14/06/2018 29,1 MB 4.0.21
PhotoScape
Photoshop CS5 Extended 12.0
QuickTime 7 Apple Inc. 23/04/2016 69,1 MB 7.79.80.95
Realtek Ethernet Controller Driver Realtek 06/01/2012 7.45.516.2011
Realtek High Definition Audio Driver Realtek Semiconductor Corp. 06/01/2012 6.0.1.6400
Samsung AnyWeb Print Samsung Electronics Co., Ltd. 06/01/2012 2.0.67.1
Samsung Control Center Samsung Electronics Co., Ltd. 06/01/2012 1.0
Samsung Printer Live Update Samsung Electronics Co., Ltd.
Samsung Recovery Solution 5 Samsung 06/01/2012 5.0.1.3
Samsung Support Center 1.0 Samsung 28/09/2012 83,8 MB 1.1.38
Samsung Universal Print Driver Samsung Electronics Co., Ltd. 2.02.05.00:27
Samsung Universal Scan Driver Samsung Electronics Co., Ltd. 1.2.5.0
Samsung Update Plus Samsung Electronics Co., Ltd. 06/01/2012 3.0.0.17
SimCity™ Electronic Arts 4.0.98.0213
Spotify Spotify AB 03/09/2019 1.1.14.475.g566c8beb
User Guide 1.2
VidShot Capturer GeoVid
Windows Live 程式集 Microsoft Corporation 06/01/2012 15.4.3538.0513
Windows Movie Maker 2.6 Microsoft Corporation 03/12/2012 8,84 MB 2.6.4037.0
WinRAR 4.20 (64-bit) win.rar GmbH 4.20.0
Zoom Zoom Video Communications, Inc. 4.1
µTorrent BitTorrent Inc. 3.5.3.44494

Reporte de “inicio”:

HKCU:Run AppEx Accelerator UI AppEx Networks Corporation C:\Program Files\AMD Quick Stream\AMDQuickStream.exe -h
HKCU:Run ApplePhotoStreams Apple Inc. C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
HKCU:Run CCleaner Smart Cleaning Piriform Ltd “C:\Program Files\CCleaner\CCleaner64.exe” /MONITOR
No HKCU:Run Google Update “C:\Users\Ana\AppData\Local\Google\Update\GoogleUpdate.exe” /c
HKCU:Run GoogleDriveSync Google LLC “C:\Program Files\Google\Drive\googledrivesync.exe” /autostart
HKCU:Run Gyazo Nota Inc. C:\Program Files (x86)\Gyazo\GyStation.exe
HKCU:Run iCloudDrive Apple Inc. C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe
HKCU:Run iCloudPhotos Apple Inc. C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudPhotos.exe
HKCU:Run iCloudServices Apple Inc. “C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe”
HKCU:Run Sidebar Microsoft Corporation C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
No HKCU:Run Spotify Web Helper “C:\Users\Ana\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe”
No HKLM:Run APSDaemon Apple Inc. “C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe”
HKLM:Run AthBtTray Atheros Commnucations “C:\Program Files (x86)\Bluetooth Suite\AthBtTray.exe”
HKLM:Run AtherosBtStack Atheros Communications “C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe”
HKLM:Run ETDCtrl ELAN Microelectronics Corp. %ProgramFiles%\Elantech\ETDCtrl.exe
HKLM:Run GrooveMonitor Microsoft Corporation “C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe”
HKLM:Run iTunesHelper Apple Inc. “C:\Program Files\iTunes\iTunesHelper.exe”
No HKLM:Run QuickTime Task “C:\Program Files (x86)\QuickTime\QTTask.exe” -atboottime
HKLM:Run RtHDVCpl Realtek Semiconductor C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
HKLM:Run StartCCC Advanced Micro Devices, Inc. “C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\amd64\CLIStart.exe” MSRun
No Startup User HP SimpleSave Monitor.lnk Hewlett-Packard Company C:\Users\Ana\AppData\Roaming\HPSIMP~1\STARTH~1.EXE

Hola

Mirando los programas que tenes instalados, veo esto, que son lo mismo, pero en distintas versiones:

|Microsoft Office 2010|Microsoft Corporation|12/09/2013|8,27 MB|14.0.4763.1000|

|Microsoft Office Enterprise 2007|Microsoft Corporation|11/04/2018||12.0.6612.1000|

|Microsoft Office File Validation Add-In|Microsoft Corporation|14/06/2016|10,9 MB|14.0.5130.5003|

|Microsoft Office Starter 2010 - Español|Microsoft Corporation|||14.0.4763.1000|

Que suite de Office de estas estas ocupando ?

Hola :slightly_smiling_face:

El que utilizo es Microsoft Office Word 2007.

Gracias de nuevo!

Hola

Ejecuta nuevamente CCleaner y vas al apartado donde te muestra los programas instalados.

Con este vas a desinstalar DE A UNA, las siguientes aplicaciones:

Microsoft Office 2010|Microsoft Corporation| 12/09/2013

|Microsoft Office Starter 2010 - Español

Para desinstalar, seleccionas una y presionas el botón desinstalar. Esperas a que termine y seguís con las otras.

Terminado esto, reinicias el ordenador y Nos comentas como sigue el problema que comentaste.

Saludos

Hola!

El mensaje “Auto Run” ha desaparecido por fin. Muchas gracias!

No obstante, al reiniciar o apagar el ordenador sigue apareciendo lo de “forzar apagado”, y la lista de programas que supuestamente han de cerrarse aparece vacía.

Gracias!

Hola

Descargá la herramienta Delfix a Tu escritorio.

Ejecutala, Tildá la casilla Remove disinfection tools y presioná Run

Al terminar Se abrirá un reporte llamado DelFix.txt, verifica que se hayan eliminado las herramientas usadas para desinfectar el Pc.

Nos comentas como sigue …

Saludos